According to the Service Profit Chain, your customers can be broken down into five categories: Apostles, Loyalists, Mercenaries, Hostages, and Terrorists. In this episode, we discuss how to identify which category your customers fit into, and what to do about it to get more of your customers 6x more likely to tell others about you, and stay loyal to your brand. Join us for Episode 55 of the Daily Hustle.
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About Thrive15.com - www.Thrive15.com offers the world's best business coaching platform and online school for entrepreneurs. Thrive15.com is the home of former NBA Hall of Fame Basketball Player, David Robinson, the man who used to manage Walt Disney World Resorts and the 40,000 employees who worked there, the former PR advisor for Michael Jackson, Nike and Pizza Hut and the former U.S. SBA Entrepreneur of the Year, Clay Clark. Thrive15.com has been featured in Bloomberg, Fast Company, Forbes, PandoDaily and Yahoo news.