After a poll gauging customer satisfaction and the effect that had on customer behavior, the Gallup Organization concluded that "if you do not make an emotional connection with customers, then satisfaction is worthless." Their research proved what you must know as a business owner - customers buy for emotional reasons, and not strictly logical reasons. If you want your customers to buy more from you, to tell more people about you, and to be less sensitive to price increases, you must establish emotional connections with them, and in this episode of the Daily Hustle Show, Daniel McKenna and Marshall Morris study Disney and their approach to creating world-class customer service, so that you can do the same.
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About Thrive15.com - www.Thrive15.com offers the world's best business coaching platform and online school for entrepreneurs. Thrive15.com is the home of former NBA Hall of Fame Basketball Player, David Robinson, the man who used to manage Walt Disney World Resorts and the 40,000 employees who worked there, the former PR advisor for Michael Jackson, Nike and Pizza Hut and the former U.S. SBA Entrepreneur of the Year, Clay Clark. Thrive15.com has been featured in Bloomberg, Fast Company, Forbes, PandoDaily and Yahoo news.