It is hard to picture Robotic Process Automation (RPA). There is nothing physical or tangible. There is no user interface that users interact with on a regular basis. In fact, when RPA is properly implemented, it works completely in the background without anyone noticing. That’s why the term RPA is nebulous for many people. What is it? How have organizations successfully deployed it?  

Tidewater Physicians Multispecialty Group (TPMG), a network of over 220 physicians and advanced clinicians in over 85 offices across the Tidewater and surrounding areas, has successfully implemented RPA. The ROI was almost immediate, and their staff are pleased with the technology. RPA has made their revenue process much more efficient and effective.  

Healthcare IT Today sat down with Dinesh Pai, Chief Revenue Officer at TPMG and Nicholas Frenette, Executive Director of Product and Solutions Engineering at AGS Health to find out more about this successful RPA implementation.  

 Learn more about TPMG at https://www.mytpmg.com/  

Learn more about AGS Health at https://www.agshealth.com/

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