Tim Hardin is the global senior Vice President of Epicor, a renowned name in the industry. 

Tim provides valuable insights into Epicor's 50-year journey, highlighting their extensive experience in market intelligence, manufacturing, distribution, and retail solutions. 

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What we discuss in this episode:

We discuss Epicor's long history and its role in providing market intelligence, manufacturing, distribution, and retail solutions for various verticals, with a focus on automotive. Tim explains how Epicor pioneered the digital transformation of parts catalogs in the '80s, enabling easier access to information for businesses. As vehicles age and the demand for servicing increases, Epicor is pivoting towards the franchise dealer space, driven by market demand.

Tim highlights the importance of information and data in servicing vehicles efficiently and ensuring parts availability. Epicor aims to have any part available for any vehicle within 30 minutes, using their electronic parts catalog and AI tools for preventative and predictive maintenance. By streamlining the process, dealers can focus on customer pay and enhance the customer experience.

With disruption in the supply chain, parts availability has become crucial. Epicor's extensive parts catalog and global supplier network enable dealers to identify gaps and optimize inventory. Tim emphasizes the need for dealers to invest in the broader market and leverage technology to simplify parts acquisition and improve profitability. As vehicles age and customers hold onto them longer, dealers can capitalize on the opportunity to own the customer experience beyond new vehicle sales.

Why should you listen to this episode?

• Discover how Epicor revolutionized the automotive industry by digitizing parts catalogs in the '80s, making information more accessible and improving operational efficiency.
• Learn how Epicor's extensive data and AI tools enable dealers to optimize parts availability and streamline servicing processes.
• Understand the current market trends, such as customers holding onto their vehicles longer and the impact on dealership fixed operations.
• Gain insights into the benefits of investing in the broader market and leveraging technology to enhance the customer experience and drive profitability.
• Find out how Epicor's solutions can help dealers navigate supply chain disruptions, improve parts acquisition, and maintain customer loyalty.

Tim Hardin's extensive knowledge and industry insights will intrigue listeners as they explore the challenges and opportunities dealers face in an ever-changing market. The discussion around leveraging technology, data, and customer-centric approaches will leave you eager to learn how Epicor's solutions can revolutionize your dealership. 

Listen to the episode featuring Tim Hardin for even more insights!

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Thanks, Tim Hardin

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