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How does your team function when you’re not watching?

Do they get stuff done on time, as good as if you did it yourself?

Or do they miss deadlines, point fingers and leave clients underwhelmed?

If you’re feeling less like an owner and more like a babysitter, you may have an accountability problem. Your team’s performance is inconsistent, their focus is all over the map, and no one really knows who’s supposed to do what, when.

Back in April, we co-hosted a webinar on staff accountability with the one and only Tommy Mello. His staff accountability secrets were so good, we decided to replay the session on Contractor Evolution. In this episode, he gives away his tried and tested methods of holding people accountable without micromanaging or pointing fingers.

Listen in to learn how you can steal Tommy’s accountability system to create a solid performance culture for your team.

00:00 - Intro

11:17 - Red Flags

30:37 - Goal Setting

31:38 - Clear Goals and Deliverables

38:03 - Meeting Rhythms

42:11 - Preparation

49:59 - Meeting Structure

To learn more about Tommy Mello, check out https://homeserviceexpert.com/

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