Julie Douglas is the CEO of Dealer Pay LLC, bringing over 20 years of experience in delivering innovative payment solutions to the automotive industry. Known as the "Sales Lady Extraordinaire," Julie is passionate about offering competitive pricing, transparent services, and exceptional support to dealers.

Today, Julie Douglas shares her extensive journey from working in dealerships to founding Dealer Pay, a specialized payments and point of sale company for dealerships. She delves into how Dealer Pay is revolutionizing the customer payment experience, making it simpler and more efficient. We discuss the latest technology from Dealer Pay, its impact on the industry, and what's on the horizon for the company. She also reveals innovative solutions like the DP Moves mobile device that are streamlining operations for dealerships.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

Quote

“We still have a significant amount of receivables being collected by cheques.” -Julie Douglas​​

Connect:

Julie Douglas

LinkedIn: www.linkedin.com/in/juliedouglas

Website: www.dealerpay.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com

Nick Willey is the founder of Mammoth Training Solutions, bringing over 25 years of automotive industry expertise spanning roles from technician to top sales professional. As a Grant Cardone 10X Certified Business Coach and author of "The Traffic Jam," he developed the innovative TRAFFIC model to help sales teams maximize territory potential and drive explosive growth.

Today, Nick Willey draws from his remarkable journey from an army diesel technician to a high-performing dealership consultant, offering valuable insights on the crucial people aspect of business. His core philosophy emphasizes that effective hiring, consistent training, and team alignment are fundamental to dealership success, likening the challenge of management without proper training to herding cats.

Through Mammoth Training Solutions, Nick champions a proactive training approach that builds confidence through repetition and includes all personnel in understanding key processes. While embracing technology's role in streamlining operations, he maintains that personal communication skills will become increasingly valuable as a key differentiator in customer satisfaction within an evolving automotive industry.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

Quote

“Training is everything. It builds confidence and I think confidence is what's lacking in these dealerships.” -Nick Willey​​

Connect:

Nick Willey

LinkedIn: www.linkedin.com/in/nick-willey-538630123

Website: www.mammothtrainingsolutions.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com

Jeffrey Harbaugh is the Regional Customer Service Operations Manager at Toyota USA. He is a seasoned automotive industry veteran with over 40 years of experience. Starting his career as a technician at a Toyota dealership, he swiftly progressed through various roles, including service manager, service director, and district service and parts manager across multiple regions.

Today, We'll deep dive into Jeff Harbaugh’s incredible career, starting from his early days as a technician to his role as Customer Service Operations Manager. We'll also explore exciting innovations he pioneered, including the Service Parts Performance Group and his involvement in the creation of Lexus' luxury brand. Jeff shares valuable insights on vehicle customization trends, the growing electrification market, and the importance of customer relationships. 

Plus, as Jeff looks forward to retirement, he'll discuss his plans to continue contributing to the industry through consulting and mentorship. Whether you're an industry veteran or just curious about the automotive world, this episode offers inspiration and practical wisdom from someone who has truly mastered his craft. So, buckle up and let's hit the road with Jeff Harbaugh on the Trailblaze Your Path Podcast!

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

Quote

“There will be people that are not adapting the battery electric concept.” -Jeffrey Harbaugh​​

Connect:

Jeffrey Harbaugh

LinkedIn: www.linkedin.com/in/jeffrey-harbaugh-b409b213

Website: www.toyota.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com

John Frazier is the Fixed Operations Director of Louisville Chrysler Dodge Jeep Ram. Ryker Salazar is a shop foreman at Louisville Chrysler Dodge Jeep Ram.

Today, John and Ryker bring a wealth of experience and insights, having worked together to revitalize a struggling Dodge dealership through rigorous training, mentorship, and leadership overhaul. We'll talk about the challenges they faced, like a massive backlog of repairs, low employee morale, and the negative impact of a disorganized shop on customer satisfaction. 

They share inspiring stories of fresh recruits who quickly transformed into capable mechanics under their guidance and the importance of placing employees in roles they are passionate about. We'll also delve into the critical importance of building a positive work culture, the role of transparency and networking on platforms like LinkedIn, and the future of fixed operations in an ever-evolving industry.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

Quote

“You have to be okay with knowing it's gonna get really uncomfortable and hard for a while.” -John Frazier

"It helps when you kind of know what's breaking and what's wrong.” -Ryker Salazar​​

Connect:

John Frazier

LinkedIn: www.linkedin.com/in/johnfraz

Website: www.louisvillecdjr.com

Ryker Salazar

LinkedIn: www.linkedin.com/in/ryker-salazar-a49286187

Website: www.louisvillecdjr.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com

Jean Reitelbach is the Brand Director at Scott Auto Group, where she excels in strategic planning, marketing, and brand development. Since joining in 2013, she has played a key role in dealership growth, customer experience, and new acquisitions. Passionate about organizational culture and customer satisfaction, Jean brings a wealth of expertise in SEO, web development, and strategic leadership.

Today, Jean Reitelbach shares her story of navigating traditional expectations that once discouraged her from embracing entrepreneurship, only to later thrive as a "solopreneur" and now as an essential part of Scott Auto Group. We'll explore how businesses can foster authenticity, harness employee potential, and create meaningful client connections. The conversation ranges from emotional control and personal growth to carving out joy in daily life and maintaining harmony between work and personal interests.

Throughout this episode, Jean's experiences and insights offer invaluable lessons on living an extraordinary life by your own standards, the importance of self-awareness, and embracing human connection in all facets of work. Whether you're seeking inspiration for personal growth, strategies to cultivate a fulfilling work environment, or simply enjoy enriching conversations, this episode is a treasure trove of wisdom and encouragement.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

Quote

“I've made so many mistakes that I've had to really become an expert.” - Jean Reitelbach​​

Connect:

Jean Reitelbach

LinkedIn: www.linkedin.com/in/jeanreitelbach

Website: www.scottautogroup.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com

Randy Kobat is the president of Repair OnDemand, a Repairify division. He drives double-digit revenue and EBITDA growth through strategic leadership. He focuses on developing team strengths and executing effective sales and marketing strategies. He prioritizes customer loyalty accelerates contract-to-cash processes and invests in product enhancements to deliver exceptional customer experiences while improving profitability.

Today, Randy shares his insightful journey through the auto industry, his pivotal roles at various companies, and how those experiences culminated in his current mission at Repair On Demand. We'll explore the complexities and opportunities in dealership operations, particularly the intersection of used car departments and fixed operations. Randy also sheds light on innovative software solutions that enhance communication and efficiency within dealerships, ultimately driving profitability.

Whether you're a dealership manager, a vendor, or just someone intrigued by the behind-the-scenes of the automotive industry, this episode offers valuable perspectives and practical insights. Tune in to learn how Randy Kobat and his team are trailblazing new paths in automotive repair and dealership efficiency.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

Quote

“50% of dealerships today are using homegrown tools.” - Randy Kobat​​

Connect:

Randy Kobat

LinkedIn: www.linkedin.com/in/randykobat

Website: www.repairify.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com

Brian Kramer is the executive vice president of Cars Commerce, and general manager of AccuTrade with 28 years of automotive expertise. He leads digital innovation in car sales pioneering the first paperless and Web3 transactions. He is a recipient of Automotive News Top 40 Under 40 and advises Google's Dealer Board and Quantum5 while sharing valuable industry insights.

Today, Brian Kramer sheds light on the average variance in appraisals, and reveals how coaching and training can minimize these errors. Discover the significance of clear communication and analogies in explaining innovative ideas, and learn why conflict and disagreement are essential for developing better solutions.

Brian recounts his journey into fixed operations, discussing the nuances of OEM vs. aftermarket parts, the necessity of asking the right questions, and the benefits of standardizing pay plans. With insights into managing recon processes, inventory, and subletting work, this episode is packed with practical tips for enhancing shop efficiency and fostering trust and transparency within dealership departments.

Whether you're interested in fixed operations challenges, inventory management, or the financial impacts of various strategies, this episode offers valuable lessons and actionable advice. So, buckle up and get ready for an enlightening conversation on navigating the complexities of the automotive industry.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

Quote

“It's not the margin, it's the accuracy.” - Brian Kramer​​

Connect:

Brian Kramer

LinkedIn: www.linkedin.com/in/bkramer1

Website: www.carscommerce.inc

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com

Jamie Farley is a Partner at Performance Brokerage Services, North America's highest volume automotive dealership brokerage firm. She is also the host of the podcast show ‘Get In Her Lane’. With extensive experience in the automotive industry, Jamie specializes in helping dealers buy and sell dealerships across various sectors, including Automotive, RV, Marine, Powersports, Trucking, and Equipment.

Today, Jamie shares her incredible journey from a 25-year career at Toyota, where she handled dealer network responsibilities, to her bold transition to Performance Brokerage Services, a company that helps dealers buy and sell their dealerships. We'll dive deep into the challenges and rewards of making such a significant career change, the importance of women in automotive, and the intricacies of dealership buy-sells, including often-overlooked aspects like parts inventory management. 

Jamie offers a wealth of knowledge and inspiration that you won't want to miss. So get ready for an engaging and informative conversation with Jamie Farley!

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

Quote

“Obsolescence is probably the biggest one that they would have to be concerned about.” - Jamie Farley

Connect:

Jamie Farley

LinkedIn: www.linkedin.com/in/jamie-farley-gihl

Website: www.performancebrokerageservices.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com

Liza Borches is the President and CEO of Carter Myers Automotive, a family and employee-owned automotive group serving Central Virginia since 1924. As the fourth-generation leader of CMA, she is the first woman to hold this position in the company's history. Liza continues her family's legacy of honesty, integrity, customer service, and community involvement while driving the business forward.

Today, Liza Borches opens up about the intricate balancing act of managing motherhood, marriage, and friendship alongside her demanding professional roles, not to mention her significant involvement in non-profit boards. With candid insights, she stresses the vital role of systems, processes, and supportive networks in achieving this balance.

During their conversation, Kaylee and Liza delve into the evolving seasons of life, the importance of mentorship, and the power of sharing women's stories. Liza shares her experiences with coaching, defining her company's mission, and the authentic impact it has had both internally and externally. Listeners will also hear about the transformative Employee Stock Ownership Plan (ESOP) that instills pride and ownership among her employees, Liza's dedication to the fixed operations side of the automotive industry, and her innovative program designed to empower women in the industry.

Join us as Liza takes us through her unexpected yet passion-filled journey in the automotive world, the evolving dynamics of her family business, and her optimistic vision for the future of transportation. Tune in for a conversation brimming with heartfelt stories, invaluable lessons, and inspiring future plans.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

Quote

“It's simple, love people more than cars. That's where our industry needs to go.” - Liza Borches

Connect:

Liza Borches

LinkedIn: www.linkedin.com/in/lizaborches

Website: www.CMAcars.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.

Cliff Cope is the co-founder and Vice President of PartsEdge. He is the creative genius behind PartsEdge's technology and has been an avid electronics buff since the age of 10. He manages all PartsEdge software development and continues to push the industry forward through creative and forward-thinking tech solutions.Today, we're diving into the world of dealership inventory management with the visionaries behind PartsEdge, Chuck Hartle and Cliff Cope. Join us as we explore the crucial aspects of efficiently managing a dealership's parts inventory, the impact of AI and innovative technologies on the future of the automotive industry.

Discover how PartsEdge has revolutionized the field by addressing the underutilization of dealership management systems, minimizing mistakes, and maximizing profit opportunities. We'll discuss the evolution of Automatic Stock Replenishment (ASR) programs, the challenges of obsolescence, and the pivotal role of a parts manager in driving operational excellence.

Get ready to gain insights into the tools and strategies that can streamline processes, foster trust in technology, and ultimately elevate dealership performance. Whether you're a seasoned parts manager or just curious about the inner workings of auto dealerships, this episode promises valuable takeaways and a glimpse into the future of parts management.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

Quote

“There's not a lot of information and education in the parts department.” - Chuck Hartle

“More informed stocking decisions on behalf of the dealers will make the factories more efficient.” - Cliff Cope

Connect:

Chuck Hartle

LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14

Website: www.partsedge.com

Cliff Cope

LinkedIn: www.linkedin.com/in/clifford-cope-a3717714

Website: www.partsedge.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com