By Kaylee Felio
5
1313 ratings
The podcast currently has 111 episodes available.
Randy Kobat is the president of Repair OnDemand, a Repairify division. He drives double-digit revenue and EBITDA growth through strategic leadership. He focuses on developing team strengths and executing effective sales and marketing strategies. He prioritizes customer loyalty accelerates contract-to-cash processes and invests in product enhancements to deliver exceptional customer experiences while improving profitability.
Today, Randy shares his insightful journey through the auto industry, his pivotal roles at various companies, and how those experiences culminated in his current mission at Repair On Demand. We'll explore the complexities and opportunities in dealership operations, particularly the intersection of used car departments and fixed operations. Randy also sheds light on innovative software solutions that enhance communication and efficiency within dealerships, ultimately driving profitability.
Whether you're a dealership manager, a vendor, or just someone intrigued by the behind-the-scenes of the automotive industry, this episode offers valuable perspectives and practical insights. Tune in to learn how Randy Kobat and his team are trailblazing new paths in automotive repair and dealership efficiency.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
Use software for interdepartmental communication.
Expand parts distribution beyond dealership.
Prioritize efficiency amid low used car prices.
Quote
“50% of dealerships today are using homegrown tools.” - Randy Kobat
Connect:
Randy Kobat
LinkedIn: www.linkedin.com/in/randykobat
Website: www.repairify.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Brian Kramer is the executive vice president of Cars Commerce, and general manager of AccuTrade with 28 years of automotive expertise. He leads digital innovation in car sales pioneering the first paperless and Web3 transactions. He is a recipient of Automotive News Top 40 Under 40 and advises Google's Dealer Board and Quantum5 while sharing valuable industry insights.
Today, Brian Kramer sheds light on the average variance in appraisals, and reveals how coaching and training can minimize these errors. Discover the significance of clear communication and analogies in explaining innovative ideas, and learn why conflict and disagreement are essential for developing better solutions.
Brian recounts his journey into fixed operations, discussing the nuances of OEM vs. aftermarket parts, the necessity of asking the right questions, and the benefits of standardizing pay plans. With insights into managing recon processes, inventory, and subletting work, this episode is packed with practical tips for enhancing shop efficiency and fostering trust and transparency within dealership departments.
Whether you're interested in fixed operations challenges, inventory management, or the financial impacts of various strategies, this episode offers valuable lessons and actionable advice. So, buckle up and get ready for an enlightening conversation on navigating the complexities of the automotive industry.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
Training reduces appraisal variance.
Use analogies for interdepartmental communication.
Build trust between departments.
Quote
“It's not the margin, it's the accuracy.” - Brian Kramer
Connect:
Brian Kramer
LinkedIn: www.linkedin.com/in/bkramer1
Website: www.carscommerce.inc
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Jamie Farley is a Partner at Performance Brokerage Services, North America's highest volume automotive dealership brokerage firm. She is also the host of the podcast show ‘Get In Her Lane’. With extensive experience in the automotive industry, Jamie specializes in helping dealers buy and sell dealerships across various sectors, including Automotive, RV, Marine, Powersports, Trucking, and Equipment.
Today, Jamie shares her incredible journey from a 25-year career at Toyota, where she handled dealer network responsibilities, to her bold transition to Performance Brokerage Services, a company that helps dealers buy and sell their dealerships. We'll dive deep into the challenges and rewards of making such a significant career change, the importance of women in automotive, and the intricacies of dealership buy-sells, including often-overlooked aspects like parts inventory management.
Jamie offers a wealth of knowledge and inspiration that you won't want to miss. So get ready for an engaging and informative conversation with Jamie Farley!
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
Take risks for personal and professional growth.
Regular checks improve dealership saleability.
Women's representation drives automotive industry innovation.
Quote
“Obsolescence is probably the biggest one that they would have to be concerned about.” - Jamie Farley
Connect:
Jamie Farley
LinkedIn: www.linkedin.com/in/jamie-farley-gihl
Website: www.performancebrokerageservices.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Liza Borches is the President and CEO of Carter Myers Automotive, a family and employee-owned automotive group serving Central Virginia since 1924. As the fourth-generation leader of CMA, she is the first woman to hold this position in the company's history. Liza continues her family's legacy of honesty, integrity, customer service, and community involvement while driving the business forward.
Today, Liza Borches opens up about the intricate balancing act of managing motherhood, marriage, and friendship alongside her demanding professional roles, not to mention her significant involvement in non-profit boards. With candid insights, she stresses the vital role of systems, processes, and supportive networks in achieving this balance.
During their conversation, Kaylee and Liza delve into the evolving seasons of life, the importance of mentorship, and the power of sharing women's stories. Liza shares her experiences with coaching, defining her company's mission, and the authentic impact it has had both internally and externally. Listeners will also hear about the transformative Employee Stock Ownership Plan (ESOP) that instills pride and ownership among her employees, Liza's dedication to the fixed operations side of the automotive industry, and her innovative program designed to empower women in the industry.
Join us as Liza takes us through her unexpected yet passion-filled journey in the automotive world, the evolving dynamics of her family business, and her optimistic vision for the future of transportation. Tune in for a conversation brimming with heartfelt stories, invaluable lessons, and inspiring future plans.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
Systems and support enable effective multi-role management.
Authentic leadership drives genuine mission and success.
Mentorship platforms create opportunities for women.
Quote
“It's simple, love people more than cars. That's where our industry needs to go.” - Liza Borches
Connect:
Liza Borches
LinkedIn: www.linkedin.com/in/lizaborches
Website: www.CMAcars.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Cliff Cope is the co-founder and Vice President of PartsEdge. He is the creative genius behind PartsEdge's technology and has been an avid electronics buff since the age of 10. He manages all PartsEdge software development and continues to push the industry forward through creative and forward-thinking tech solutions.Today, we're diving into the world of dealership inventory management with the visionaries behind PartsEdge, Chuck Hartle and Cliff Cope. Join us as we explore the crucial aspects of efficiently managing a dealership's parts inventory, the impact of AI and innovative technologies on the future of the automotive industry.
Discover how PartsEdge has revolutionized the field by addressing the underutilization of dealership management systems, minimizing mistakes, and maximizing profit opportunities. We'll discuss the evolution of Automatic Stock Replenishment (ASR) programs, the challenges of obsolescence, and the pivotal role of a parts manager in driving operational excellence.
Get ready to gain insights into the tools and strategies that can streamline processes, foster trust in technology, and ultimately elevate dealership performance. Whether you're a seasoned parts manager or just curious about the inner workings of auto dealerships, this episode promises valuable takeaways and a glimpse into the future of parts management.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
Boost profitability with efficient inventory.
Maximize DMS software capabilities.
Ask the right questions for AI use.
Quote
“There's not a lot of information and education in the parts department.” - Chuck Hartle
“More informed stocking decisions on behalf of the dealers will make the factories more efficient.” - Cliff Cope
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website: www.partsedge.com
Cliff Cope
LinkedIn: www.linkedin.com/in/clifford-cope-a3717714
Website: www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Diana Shubert is a seasoned Parts Director. She has a remarkable career spanning several decades across sales, auto, and real estate. Beginning her journey in the parts industry in the ‘80s, Diana Shubert advanced from a cashier to a leadership role, showcasing her passion for and knowledge of classic cars and modern automotive technology. With extensive experience in both service and parts management, Diana has continually defied stereotypes and overcome biases as a woman in the male-dominated automotive sector.
The automotive industry is often seen as a male-dominated field, but Diana Shubert and Kaylee Felio encourage women to seize every opportunity and break down barriers. Their discussion is not just about personal achievement but also about empowering others to aim higher in their careers.
A significant part of their conversation focuses on communication and engaging with others. Diana emphasizes how essential these skills are in workplace interactions. From a chance encounter at an elevator leading to a job offer to handling customer relationships with finesse, Diana's experiences highlight the importance of stepping out of one's comfort zone.
One of the highlights in this episode is Diana’s call to understand and engage with employees rather than hastily resorting to punitive measures. By nurturing and addressing employee concerns, businesses can foster a more constructive and supportive environment.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
Women should seize opportunities in automotive.
Prioritize communication and engagement in sales.
Address employee concerns over punitive actions.
Quote
“When you share your knowledge, you're empowering people to be better and it helps you.” -Diana Shubert
Connect:
Diana Shubert
LinkedIn: www.linkedin.com/in/diana-shubert-494a4719
Website: www.amsauto.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Mark Payne is the President & CEO of Total Dealer Solutions, a family of companies specializing in front end and back end solutions for automotive dealers. He began his career at age 9 in his father's dealerships, eventually owning Mark Payne Mazda of Miami by age 30. Mark later founded Total Dealer Solutions, specializing in physical inventories which led to the innovation of PartsRec.
Today, Mark Payne discusses the widespread impact of recent CDK system outages on dealerships. As an authority on physical inventories and parts reconciliation, he offers crucial guidance on how dealers can manage during and after these challenging times.
With a wealth of experience in handling physical inventories across the nation, Mark’s perspective is invaluable. He stresses the importance of recreating every parts transaction once the system is back online, advising that shortcuts can lead to bigger problems. Mark also provides strategies for keeping track of parts and sales using old-school methods and leveraging any available data backups.
For dealers concerned about scheduled physical inventories, Mark reassures that it's crucial to stick to these schedules to ensure a smooth operation. Post-outage, these inventories will play an essential role in rectifying any discrepancies caused during the downtime.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
Recreate transactions post-outage for accuracy.
Use data backups to maintain operations.
Stick to scheduled physical inventories.
Quote
“There's no shortcut to success. Give as much help as you can and do it because you want to.” -Mark Payne
Connect:
Mark Payne
LinkedIn: www.linkedin.com/in/markjpaynetds
Website: www.totaldealersolutionsinc.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Chuck Hartle is the founder and president of PartsEdge, a powertool for New Car Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Kaylee sits down with Chuck Hartle for an enlightening discussion on how parts managers can navigate the recent CDK outage and efficiently bring their operations back online when CDK systems are restored. Chuck shares invaluable insights into managing sales records during downtime, the importance of manual processes, and the critical steps to take when the system comes back online. The episode also looks ahead to future solutions, emphasizing that dealerships across all DMS platforms should be prepared for unforeseen disruptions.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
Record parts sales accurately during outages.
Keep offsite backups of critical data.
Improve preparedness plans and strategies.
Quote
“We have to make sure we keep some critical files somewhere at the dealership.” -Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website: www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Glenn Harwood is an experienced tech startup founder with a demonstrated history of working in the automotive industry. As a global executive, he is skilled in strategy, business planning, management, business development, and automotive. Currently, he is a key leader at AlgoDriven, where he leverages his expertise to drive innovative solutions in the automotive sector.
Glenn shares his journey from facing valuation inconsistencies in the automotive industry to creating an innovative tool that revolutionizes how dealers appraise used cars. We dive deep into how his passion for data and technology led him to establish Algo Driven and attract early venture capital, propelling the company towards rapid growth.
From the importance of accurate appraisals, especially for small dealerships, to the technological advancements in AI and machine learning that are transforming the automotive space, Glenn provides a comprehensive view of the industry's evolving landscape. We'll also explore the challenges and triumphs of launching a startup, building customer relationships, and the exciting upcoming launch of their product in the United States.
Plus, Glenn Harwood discusses how combining customer feedback with cutting-edge tech has made Algo Driven a trusted partner for dealerships across 14 countries. So, buckle up and get ready for a captivating episode that highlights innovation, persistence, and the future of car appraisals.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
Use data for accurate car appraisals.
Speed up the recon process.
Integrate AI for better valuations.
Quote
“We’re making the appraisal process faster, easier, and more accurate.” -Glenn Harwood
Connect:
Glenn Harwood
LinkedIn: www.linkedin.com/in/glennharwood
Website: www.algodriven.xyz
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Brad Paschal is the Vice President of Sales at Dynatron Software, a company specializing in advanced analytics and software solutions for the automotive service industry. Brad brings extensive experience and expertise in automotive sales and marketing, playing a crucial role in driving Dynatron's growth and success.
Today, Brad Paschal discusses the importance of proper training for service and parts managers, the challenges dealerships face with technician recruiting, and the creative strategies to overcome them.
As electric vehicles revolutionize the market, Brad enlightens us on the growing significance of tire services and the intricacies of upselling in the tire business. He introduces us to game-changing tools like the “20 group on steroids,” which provide market data to ensure competitive technician pay and improved gross profit margins. But it doesn't stop there—Brad stresses the need for great tools paired with great operators to achieve extraordinary results.
Brad Paschal also offers a glimpse into his personal life, sharing how his unique habits and branding methods help him stay grounded and productive. From the importance of transparency in service departments to the effective management of customer interactions, Brad’s practical advice is sure to resonate with anyone in the automotive industry. Join us as we explore these insights and much more in this enlightening conversation!
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
Recruit technicians via social media.
Manage EV customer interactions.
Enhance service transparency.
Quote
“The best marketing strategy is to care.” -Brad Paschal
Connect:
Brad Paschal
LinkedIn: www.linkedin.com/in/bpaschal
Website: www.dynatronsoftware.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
The podcast currently has 111 episodes available.
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