The Credit Union Leadership Podcast

Trainer Certification Deep Dive in Service Excellence: Follow Through & Competence

Listen Later

We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.  

 

In this episode we talk about:

  • Our Trainer Certification Consulting Calls - Bringing your stories
  • How trainers and other support positions can apply these concepts
  • How all 8 elements intertwine at every moment of truth. 

    •  

    Click Here to Submit Your Questions

     

     

    Links from show:

    Certify your trainers in ServiStar material 

     

    Attend our course on Defusing Irate Members

     

    Attend our Monthly Service Excellence Workshops!

     

    Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    ...more
    View all episodesView all episodes
    Download on the App Store
    The Credit Union Leadership PodcastBy ServiStar Consulting
    • 5
    • 5
    • 5
    • 5
    • 5

    5

    11 ratings

    More shows like The Credit Union Leadership Podcast

    View all
    Craig Groeschel Leadership Podcast by Life.Church

    Craig Groeschel Leadership Podcast

    10,705 Listeners

    Pardon My Take by Barstool Sports

    Pardon My Take

    82,120 Listeners

    The Chalene Show | Diet, Fitness Life Balance by Chalene Johnson

    The Chalene Show | Diet, Fitness Life Balance

    7,265 Listeners

    Front Row Seat with Ken Coleman by Ramsey Network

    Front Row Seat with Ken Coleman

    2,591 Listeners

    Crime Junkie by audiochuck

    Crime Junkie

    368,549 Listeners

    Banking Transformed with Jim Marous by Evergreen Podcasts

    Banking Transformed with Jim Marous

    90 Listeners

    IMO with Michelle Obama and Craig Robinson by Higher Ground

    IMO with Michelle Obama and Craig Robinson

    12,678 Listeners

    Credit Unions, Coffee & Conversations by MCUL

    Credit Unions, Coffee & Conversations

    6 Listeners

    The Mel Robbins Podcast by Mel Robbins

    The Mel Robbins Podcast

    20,294 Listeners

    Grow Your Credit Union by Grow Your Credit Union

    Grow Your Credit Union

    6 Listeners

    The Jefferson Fisher Podcast by Civility Media

    The Jefferson Fisher Podcast

    8,388 Listeners

    A CU Seat at the Table by America’s Credit Unions

    A CU Seat at the Table

    0 Listeners