Offering your customers competitive perks will put you at a higher advantage, which is why it is so important that Chris and Christian covers training your service advisors to valet. Take a moment and analyze what your dealer is doing beyond and above for your customers. Because quite frankly, there are dealers who are willing to travel across different states just to boost their customer retention rates. 

At the end of the day, we’re not playing the short game, dealers need to play the long game and build lifelong relationships with the customers that come in to get their car serviced. By implementing these valet tips in this list that Chris and Christian go over, you’ll find customers returning at a much higher rate. The fact of the matter is having your dealership offer valet service solves a worldwide problem because people do not like commuting or waiting hours to get their vehicle repaired. 

This isn’t something that’s new to our industry, so it surprises us how many managers lack the correct systems of securing their spot in this cutthroat industry.  

Does your dealership currently offer valet services or any form of transportation to help customers with their needs? Let us know in the comments below. 

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