This week on What’s Going On in Banking, Ron Shevlin and Stacey Bryant somehow connect Knicks parade chaos, a questionable trash can decision, JPMorgan Chase, rewards gaps, and SoFi’s move into small business lending.

Stacey is still on a Knicks high. Ron is trying to bring everyone back to reality. Together, they debate whether a JPMorgan Chase employee deserved to be fired, why rewards programs may be banking’s version of a gym membership, and whether SoFi’s latest move should have community banks and credit unions sweating.

Trash cans were stolen. Rewards went unused. SoFi entered the chat. Just another normal week in banking!

Show Notes: 

• Woman who emptied Knicks trashcan on street — then stole it — is fired from JPMorgan Chase, was DEI exec
• The Gym Membership Problem Just Ate Your Debit and Credit Card Rewards Programs
• SoFi enters small-business loan market 

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Chapters
[0:00] Welcome Back to What’s Going On in Banking
[2:08] The Knicks Finally Win and Stacey Is Not Over It
[3:01] The Trash Can Incident That Became a Banking Story
[5:20] Was JPMorgan Chase Right to Fire Her?
[8:05] Stacey Puts on Her HR Hat
[9:24] The Gym Membership Problem in Rewards Programs
[12:46] Are Banks Profiting From Customer Inertia?
[15:20] AI, 1033, and the Future of Product Recommendations
[17:20] Advocacy-Based Value vs. Acquisition-Based Value
[21:31] SoFi Enters Small Business Lending
[23:31] The Gray Zone Between Consumers and Businesses
[25:00] Stacey Pushes Back: Relationship Depth Still Matters
[29:12] Can Community Banks Really Beat SoFi on Depth?
[30:16] The SoFi Data Advantage
[32:43] How Banks Can Use Data to Fight Back

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