Mark shares his personal travel delays caused by the glitch, while Greg discusses the broader implications, such as the disruptions in emergency healthcare services. They explore the importance of psychological safety and how KaiNexus fosters a culture where employees feel safe to speak up about mistakes. The discussion also covers the value of mistake-proofing, robust testing processes, and learning from both internal and external errors to enhance continuous improvement practices.

Join Mark and Greg as they reflect on lessons learned, the importance of a kind and constructive response to mistakes, and the necessity of maintaining dynamic checklists in response to changing conditions like the ongoing COVID-19 pandemic.

Hashtags: #ContinuousImprovement #LeanPrinciples #Kinexis #SoftwareGlitch #HealthcareImpact #PsychologicalSafety #MistakeProofing #Leadership #GregJacobson #MarkGraban #LeanThinking00:00:26: KaiNexus Mid-Annual Meeting overview

00:00:44: Discussion about travel delays

00:00:55: Impact of Crowdstrike software issue

00:05:34: Software bugs and testing procedures

00:07:17: Psychological safety and response to mistakes in KaiNexus

00:11:02: Checklist usage and adjustments

00:16:00: Learning from Crowdstrike situation

00:17:46: Wrapping up and future Ask Us Anything session