To create real, sustainable, competitive advantage you can’t just rely on satisfying the people you work with. You need to impress them.

Jon Picoult is the founder of Watermark Consulting, a leading customer experience advisory firm that helps companies impress customers and inspire employees, creating raving fans that drive business growth. Princeton-trained in cognitive science, Jon has advised C-suite leaders at some of the world’s top companies, spanning Allstate to AT&T to Becton Dickinson. His insights have been featured by The Wall Street Journal, The New York Times, USA Today, The Economist, Inc., NBC News and Forbes.com(where he’s a regular contributor). His landmark study on the ROI of customer experience is one of the most widely cited pieces of research in his industry. 

Join in on today’s episode if you want to learn how to take your customers and clients from impressed to obsessed. 

Things you will learn in this episode:

[00:01 - 06:35] Opening Segment 

[06:36 - 22:05] Take Customers from Impressed to Obsessed

[22:06 - 25:52] Aspire to Inspire - Creating Memorable Impressions

[25:53 - 30:48] Closing Segment 

Tweetable Quotes: 

“Ultimately, people’s purchase behaviors and referral behaviors are going to be largely influenced not by a logical, rational experience that they’re getting from a business - they’re really going to be influenced by how they feel.” - Jon Picoult

“You have a tremendous opportunity to show people what ‘right’ looks like…” - Jon Picoult

“If you are aspiring to satisfy your customers, then you are aspiring to mediocrity… to create real, sustainable, competitive advantage you can’t just rely on satisfying the people you work with. You need to impress them.” - Jon Picoult

Resources Mentioned: 

• From Impressed to Obsessed

Want to connect with Jon? You can follow him on Twitter, Instagram, and LinkedIn. Check out https://watermarkconsult.net/ if you want to impress your customers, and inspire your employees.

Did you love the value that we are putting out in the show? LEAVE A REVIEW and tell us what you think about the episode so we can continue putting out great content just for you! Share this episode and help someone who wants to connect with world-class people. 

Jump on over to travischappell.com/makemypodcast and let my team make you your very own show!

If you want to learn how to build YOUR network, check out my website travischappell.com. You can connect with me on Facebook, Instagram, and Twitter. Be sure to join The Lounge to become part of the community that’s setting up REAL relationships that add value and create investments.

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Did you love the value that we are putting out in the show? LEAVE A REVIEW and tell us what you think about the episode so we can continue putting out great content just for you! Share this episode and help someone who wants to connect with world-class people. 

Jump on over to travischappell.com/makemypodcast and let my team make you your very own show!

If you want to learn how to build YOUR network, check out my website travischappell.com. You can connect with me on Facebook, Instagram, and Twitter. Be sure to join The Lounge to become part of the community that’s setting up REAL relationships that add value and create investments.

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It’s so bittersweet to be here announcing that this will be the final episode of the Build Your Network Podcast; but bigger and better things are in the making. 

I can’t thank you all enough for doing this journey with us and hopefully you gained a TON of value from listening in! 

Be sure to tune into this episode as we wrap things up, share a bit about the experience we gained along the way, and talk about where we’re heading next and what you can look forward to in the near future!

Things you will learn in this episode:

[00:01 - 02:30] Opening Segment 

[02:31 - 12:21] Just Get Started

[12:22 - 20:44] What’s Next?



[20:45 - 22:33] Closing Segment - Thank You

Tweetable Quotes: 

“If you really just put your mind to something, stick to the long game, do the right things, treat people the right way and keep that goal in mind - then you can accomplish a lot more things than you think that you can.” - Travis Chappell

“We’re basically rebranding the show to become the ‘Travis Interviews Show…’ The conversations will be able to be a little bit of a deeper dive, a little bit more in depth.” - Travis Chappell

“Thank you so much for tuning in and for the last time: You have been listening to the Build Your Network Podcast.” - Travis Chappell

Did you love the value that we are putting out in the show? LEAVE A REVIEW and tell us what you think about the episode so we can continue putting out great content just for you! Share this episode and help someone who wants to connect with world-class people. 

Jump on over to travischappell.com/makemypodcast and let my team make you your very own show!

If you want to learn how to build YOUR network, check out my website travischappell.com. You can connect with me on Facebook, Instagram, and Twitter. Be sure to join The Lounge to become part of the community that’s setting up REAL relationships that add value and create investments.

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When your natural reaction to falling is to immediately get back up, eventually the win will come. Kelly Gunther is an American speed skater who participated most recently in the 2014 Winter Olympics.

After a devastating injury, Kelly was able to return to skating and set two personal best times in November 2011. She is now a coach who believes everyone has a chance at achieving their dreams by discovering their own strengths. Kelly embodies the ideals of building a network by constantly surrounding herself with inspiring people who push her to be her best. 

Let’s dive into Kelly’s story and learn how pushing through with fearless determination brought her success even when she was discounted.

Things you will learn in this episode:

[00:01 - 05:18] Opening Segment 

[05:19 - 22:33] Pushing Through with Fearless Determination

[22:34 - 34:26] Kelly Gunther on Building Your Network

[34:27 - 37:56] Closing Segment 

Tweetable Quotes: 

“I'm not the best skater, and I'm not the worst skater, but I'm going to be there no matter what, and I'm gonna work hard.” - Kelly Gunther

“I was just used to it - that if you get knocked down you get back up again.” - Kelly Gunther

“What's so important to me is that I want to be bigger than the Olympics, because that's who I am. I'm just ‘Kelly’ that made one dream come true.” - Kelly Gunther

You can connect with Kelly on Instagram and Twitter. Go to https://www.kellyguntherspeaker.com/ for even more inspiration. 

Did you love the value that we are putting out in the show? LEAVE A REVIEW and tell us what you think about the episode so we can continue putting out great content just for you! Share this episode and help someone who wants to connect with world-class people. 

Jump on over to travischappell.com/makemypodcast and let my team make you your very own show!

If you want to learn how to build YOUR network, check out my website travischappell.com. You can connect with me on Facebook, Instagram, and Twitter. Be sure to join The Lounge to become part of the community that’s setting up REAL relationships that add value and create investments.

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The gap between the people that have and the ones that don’t - is what they know.

Billy Gene is the owner of a multi-million dollar ad agency that revolutionizes education by teaching entrepreneurial skills you’ll never learn in school. In this episode you’ll get a rare insider look at the story behind Billy: what drives him, and how we can find whatever success looks like for us if you learn this one thing that helps you stand out and stay memorable: Confidence. 

Jump into this amped up episode and learn from the master of marketing himself, Billy Gene.

Things you will learn in this episode:

[00:01 - 05:13] Opening Segment 

[05:14 - 22:23] Learning How to Struggle Well

[22:24 - 30:44] Confidence is King

[30:45 - 43:31] Closing Segment 

Tweetable Quotes: 

“The gap between the people that have and don’t - is what they know.” - Billy Gene

“You should never do a business you don’t love.” - Billy Gene

“You have to be confident because you get to this point where nobody will believe in you because they’ve never accomplished it themselves… confidence is the only thing that gets you through.” - Billy Gene

Resources Mentioned: 

• Billy Gene is Marketing Offends the Internet

You can connect with Billy on Instagram, Facebook, and YouTube. Go to https://billygeneismarketing.com/ for more world-class tips on marketing.

Did you love the value that we are putting out in the show? LEAVE A REVIEW and tell us what you think about the episode so we can continue putting out great content just for you! Share this episode and help someone who wants to connect with world-class people. 

Jump on over to travischappell.com/makemypodcast and let my team make you your very own show!

If you want to learn how to build YOUR network, check out my website travischappell.com. You can connect with me on Facebook, Instagram, and Twitter. Be sure to join The Lounge to become part of the community that’s setting up REAL relationships that add value and create investments.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Did you love the value that we are putting out in the show? LEAVE A REVIEW and tell us what you think about the episode so we can continue putting out great content just for you! Share this episode and help someone who wants to connect with world-class people. 

Jump on over to travischappell.com/makemypodcast and let my team make you your very own show!

If you want to learn how to build YOUR network, check out my website travischappell.com. You can connect with me on Facebook, Instagram, and Twitter. Be sure to join The Lounge to become part of the community that’s setting up REAL relationships that add value and create investments.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Did you love the value that we are putting out in the show? LEAVE A REVIEW and tell us what you think about the episode so we can continue putting out great content just for you! Share this episode and help someone who wants to connect with world-class people. 

Jump on over to travischappell.com/makemypodcast and let my team make you your very own show!

If you want to learn how to build YOUR network, check out my website a travischappell.com. You can connect with me on Facebook, Instagram, and Twitter. Be sure to join The Lounge to become part of the community that’s setting up REAL relationships that add value and create investments. 

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Connect and engage with Jay on Twitter, Instagram, and LinkedIn. Check out https://www.abraham.com/ for more of the world’s highest quality marketing tips.

Did you love the value that we are putting out in the show? LEAVE A REVIEW and tell us what you think about the episode so we can continue putting out great content just for you! Share this episode and help someone who wants to connect with world-class people. 

Jump on over to travischappell.com/makemypodcast and let my team make you your very own show!

If you want to learn how to build YOUR network, check out my website travischappell.com. You can connect with me on Facebook, Instagram, and Twitter. Be sure to join The Lounge to become part of the community that’s setting up REAL relationships that add value and create investments.

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Felicia Romero, host of the Diet Dropout, Melanie Parish, Master Certified Coach, and Kelly Roach, Former Fortune 500 executive share lessons from their coaching careers!

Did you love the value that we are putting out in the show? LEAVE A REVIEW and tell us what you think about the episode so we can continue putting out great content just for you! Share this episode and help someone who wants to connect with world-class people. 

Jump on over to travischapell.com/makemypodcast and let my team make you your very own show!

If you want to learn how to build YOUR network, check out my website a travischappell.com. You can connect with me on Facebook, Instagram, and Twitter. Be sure to join The Lounge to become part of the community that’s setting up REAL relationships that add value and create investments. 

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After a successful 19-year career in the clothing business, Michael Coles tested his entrepreneurial skills in 1977, when he co-founded Great American Cookie Company with an investment of only $8,000. When he started the Great American Cookie Company, there were three major cookie companies in business. One had almost 100 stores and the other two had 50 each. When he sold the company in 1998 with sales over $100 million, the Great American Cookie Company was the largest franchisor of cookie stores with the other companies having already closed down. He is now a transformational leader and the author of Time to Get Tough. 

Let’s dive in and hear more from Michael how he created the $100 Million Cookie Company. 

Things you will learn in this episode: 

[00:01 - 06:42] Opening Segment  

[06:43 - 19:16] The $100 Million Cookie Company   

[19:17 - 28:46] Time to Get Tough



[28:47 - 36:30] Closing Segment

Tweetable Quotes: 

“You just don’t realize the impact you might have on somebody’s life.” - Michael Coles

“You got two choices: you can just give up, or you can say, ‘I’m going to finish this, I’m going to learn from it so I can move on so I don’t make the same mistakes…” - Michael Coles

Resources Mentioned: 

Connect and engage with Michael on LinkedIn. Check out https://michaelcoles.com/ and secure your key to success.

Did you love the value that we are putting out in the show? LEAVE A REVIEW and tell us what you think about the episode so we can continue putting out great content just for you! Share this episode and help someone who wants to connect with world-class people. 

Jump on over to travischappell.com/makemypodcast and let my team make you your very own show!

If you want to learn how to build YOUR network, check out my website travischappell.com. You can connect with me on Facebook, Instagram, and Twitter. Be sure to join The Lounge to become part of the community that’s setting up REAL relationships that add value and create investments.

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