“At the time, I didn't even think of myself as working in an innovation lab, even though there were multiple innovation labs and all the teams worked in them. The way I perceived it back then is that we had a lot of freedom and that you were given a principle or a value, a problem to solve, and that it was the teams or your individual responsibility to really sincerely think about that problem and challenge yourself to solve it in creative ways, to reach out to people, to not be defensive. So, some of those things will always be true with innovation that it takes multiple people. It takes someone to care and go deep, and be curious, and they need some level of creative freedom to explore, experiment, to put out something that's imperfect and keep trying to get feedback as they go.” -Tricia Ratliff

In this episode of Control the Room, I had the pleasure of speaking with Tricia Ratliff about her years of enterprise experience leading innovation initiatives, nuances of facilitation, and commonalities of successful shifts in the way people work together. She also shares how the pandemic shifted the objective of her work. We then discuss how to virtualize a program, accidental innovations, and the importance of norms, values, and ground rules. Listen in to hear why it’s important to listen to objectors of transformation efforts.