In this unscripted episode, we sit down with PECAA President Jonathan Worrall to discuss the importance of connection as a person, business owner, and with your team. No question list. No prepared answers. 

Key Takeaways:

1. Connection with yourself is critical to success as a business leader. Knowing your values, what drives your integrity, and how to be present is what sets great leaders apart from the rest. 
2. A great way to build connection with your people is to start with curiosity. Ask more questions, have less answers, and make everyone's voice feel heard - both personally and in the context of work. 
3. A connected team creates an energy in the business that patients can feel when they walk through the door. It is the foundation of a great patient/ customer experience. 
4. Actions speak louder than words. 
5. As a leader, it is important to build relationships with your people and create the space to share deep challenges and great successes. 
6. Connection builds trust and that is a slow process. Yet, trust allows you to move faster, more efficiently, and be more effective. It allows you start at a further place down the path to change and growth. 

What Jonathan is Reading:

• Tuesday Morning Coaching by David Cottrell

Practice Advantage Reading List

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