In October 2015, McDonald’s made a significant change to its menu that made a huge difference to its bottom line and market reach. That month they added all-day breakfast to their offerings, and in many ways it ended up changing the course of history for this corporation.
For years, insiders had been saying that all-day breakfast, while a great addition to the menu, simply couldn’t be done. In fact, the turnover between the breakfast and the lunch menu kept stumping the logistics folks. It was almost a joke that you could get breakfast up until 10:29 a.m., but at 10:30 a.m. the entire kitchen had to turn over to lunch orders only.
People who follow this industry had been saying that offering an all-day breakfast menu was a potential way for McDonald’s to increase its reach and attract customers who normally wouldn’t return later in the day. I know for our little family this change meant a switch in our consumption habits. You see, my wife is the decision-maker when it comes to which restaurants we frequent. Now that she could order oatmeal or an egg McMuffin for dinner, it meant that McDonald’s was now on the list of restaurants that we could go to if we needed to make a quick stop for a meal!
The story of why McDonald’s began offering all-day breakfast is a fascinating one for church leaders to consider. For more than thirty consecutive years, the company had seen increases in its profits and stock value quarter after quarter. It was the darling of the Warren Buffet strategy to blue chip investing because of its consistent results.
However, for the first time, McDonald’s was experiencing a downturn with lower profits than the previous quarter; subsequently, their stock value fell. The company sprang into action and made a number of changes organization-wide. One of those outcomes included the introduction of the all-day breakfast menu. The rest is history: McDonald’s became wildly profitable again, their stock value increased [ref], and they essentially set the trend for all-day breakfast menus in the fast-food industry. A&W, Starbucks, Dunkin Donuts, and the Canadian chain Tim Hortons all eventually made the switch. The impact of this trend was profound. In fact, there was such a significant increase in the demand for eggs that the price spiked in the year following McDonald’s introduction of this change. [ref]
How does this pertain to church leaders? It’s important that we try to glean lessons from an organization like McDonald’s as they discover the changing trends in their industry and ask ourselves if there’s anything we can learn as we lead our churches. When considering the all-day breakfast trend, I see at least five clear lessons that you and I can apply to our churches.
What got us here won’t get us there.
McDonald’s decided to offer all-day breakfast because they realized that offering more Big Macs or Quarter Pounders wasn’t going to be enough if they wanted to grow as a company. Instead, they needed to address a core offering that would attract a whole new audience of people.
In terms of our roles as church leaders, we need to recognize that whatever God used in the past isn’t necessarily what He’s going to use today or tomorrow. If our styles, approaches, or even ministry models are the same as they were twenty years ago, there’s a good chance that we’ve already plateaued or are in decline.
What are those things that worked at one point in time that aren’t working now?
What part of our regular “menu” do we need to refresh? What new options do we need to consider adding?
Systems are needed to support change.
If you study McDonald’s switch to all-day breakfast,...