Untamed

Untamed

By Cheryl Peng - Untamed Artistry Inc.ArtsFashion & Beauty
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Untamed episodes

  • The Reality of Building a Beauty Biz Partnership with Paul and Tussanee Luebbers

    Are you in business (or planning to go into business) with your spouse or significant other? How do the two of you divide and conquer your business? In this episode of Untamed, Cheryl Peng and AnneMarie Lorenzini are speaking with married business partners Tussanee and Paul Luebbers, who together run Integrity Lash, host the long-running podcast, “LashCast” and also organize the largest lash convention in the world, LashConference.

    Their path to success has not been easy. Paul and Tussanee reveal some very personal details about their troubled “seasons” (as they call them) in the past, in the hope that they can help others through some of the rocky times couples may experience doing business together. From prioritizing family time to showing grace and respect for each other’s skills and shortcomings, they let us in on what it’s like to spend 24/7 with your spouse, and how to navigate the ups and downs of family and business.

    Expect to hear:

    • How Tussanee founded Integrity Lash back in 2005
    • The transition of Paul moving from film to the beauty industry
    • Breaking the conventional wisdom that says don’t go into business with friends and family
    • Humility and sacrifice must come from both partners
    • Key considerations before entering a partnership with a spouse
    • Advice for expecting moms in business partnerships
    • Paul breaks the gender norms of the male breadwinner
    • Financial considerations when getting into a business partnership
    • Resources Mentioned:

      Lash Conference Nov 5-7 2022

      LashCast Instagram

      Integrity Lash Website

      59 min
    • Our Unpopular Opinions of the Lash Industry

      In this episode of Untamed by Untamed Artistry, Cheryl Peng, Founder & CEO of Untamed Artistry, and AnneMarie Lorenzini, Managing Director of Untamed Artistry, have a heart-to-heart about their unpopular lash artist industry opinions.

      (You don’t have to agree with them and they would love your opinions, too!)

      Ready? Let’s go then; here’s what you can expect on the show:

      Unpopular Lashing Opinions

      1. Fans don’t need to be perfect and symmetrical in an application. What’s more important than perfect fans? The base, for example, that provides greater retention.
      2. Although there are solutions for treating adhesive sensitivities in an application, it's not okay to take a client with a known allergy. Why? Legal issues are something that most businesses can't survive.
      3. Age and number of years of experience are not important qualities for teaching others about lashing; instead, the ability to teach is what should qualify a person to be a lash educator.
      4. Unpopular Business Opinions

        1. Don’t take business shortcuts, for logical and value reasons. All the shortcuts you take will catch up with you in the future.
        2. You can be a successful lash artist without making six figures. Success is defined by how you feel, not by what you have.
        3. Lash artists shouldn’t charge in the first few months of their careers if they’re learning. There are surprising long-term consequences to charging small amounts just to cover costs.
        4. Unpopular Client Opinions

          1. Be flexible within reason. For example, while you shouldn’t make it the norm that it’s okay for clients to be late, be kind. If they're willing to spend less time with you so that you are not late for your next client but you can still provide quality work, take them.
          2. Set boundaries when it’s important to you and your business but try not to be unreasonable, always putting yourself in your client’s shoes.
          3. Never make negative content about clients or fellow lash artists.
          4. The point of today’s show is that it is good to hold unpopular opinions because it means that you're a critical thinker. It means that you're willing to think for yourself, you're willing to go against the grain and dare to be different.

            This episode is brought to you by Untamed Artistry

            Untamed Artistry is your one-stop lash biz shop: combining helpful knowledge and amazing eyelash extension products (hand-tested in our lash nerd lab). We want to make you successful by giving you high-quality products and showing you what you need to use them well. Find great products, all the education you could ever want, and a healthy dose of quirk at untamedartistry.com

            47 min
          5. Lashing Celebrities in a Home Studio with Michelle Rowland

            In this episode of Untamed by Untamed Artistry, Michelle Rowland, Chief Education Officer at La Lash Academy Sydney, shares her experience of starting out as a self-doubting lash artist to doing lashes for Hollywood celebrities—and doing it from home.

            The Dancing with the Stars producer had her lashes done right next to Michelle’s bed (although she didn’t know it!)

            Michelle has done lashes for some other big names in Hollywood, and the big question she answers is this: What made celebrities come to a home-based studio when they could go anywhere else?

            It could have had something to do with being able to trust the lash artist, her humility, and her genuine love for her clients.

            In a fascinating conversation, Michelle shares:

            • What attracted celebrities to her service, even though it was home-based, and the customer experience she provided each client.
            • The pros and cons of a home-based studio.
            • What is absolutely essential when putting together a home-based studio to mitigate the stigma and pre-judgment about working from home.
            • What to do if you feel uneasy about a new client coming to your home, your safe space.
            • How to decide if a home-based lash studio is right for you (but take note that some areas do not allow home-based studios).
            • This episode is brought to you by Untamed Artistry

              Untamed Artistry is your one-stop lash biz shop: combining helpful knowledge and amazing eyelash extension products (hand-tested in our lash nerd lab). We want to make you successful by giving you high-quality products and showing you what you need to use them well. Find great products, all the education you could ever want, and a healthy dose of quirk at untamedartistry.com

              1 hr 4 min
            • High-Paying Lash Clients Aren't For Everyone

              In this episode of Untamed by Untamed Artistry, the spotlight is on high-paying clientele and whether they are the right fit for you and your lash business.

              There are different levels and tiers in the industry—and one isn't better than the other. Lash Artists can not remain authentic to themselves if they aren’t servicing the clientele that naturally fits.

              Today’s conversation centers on everything that goes behind attracting and keeping a type of clientele who expect more.

              AnneMarie Lorenzini, Managing Director at Untamed Artistry, is one Lash Artist whose clientele is affluent. She shares practical advice to help you decide if a high-paying clientele is right for you, and if so, how to attract and keep them.

              AnneMarie also shares:

              • What a high-paying clientele is like
              • General price points
              • Pros of targeting high-paying clients:
                • They respect an artist who goes above and beyond, and they will happily pay for that service.
                • They are extremely loyal once trust has been established.
                • They come consistently; lashes are not a luxury but part of their lifestyle.
                • The connections made with these clients expand your network.
                • They’re resourceful and helpful.
                • Cons of targeting high-paying clients:
                  • There’s more of an expectation to accommodate them.
                  • They expect you to pay attention to the details, giving them the customer experience they desire, even if they don’t actually say it. They’re paying premium prices for the service, so they expect premium service.
                  • Difficult to attract high-paying customers because they can choose any artist or salon. You have to work hard to cultivate this type of clientele.
                  • They place a high value on their time, so if you keep them waiting, or they experience issues that take up their time, they probably won’t return.
                  • Quick turnaround time, diligence, and handling situations right away are essential. Making excuses won’t work with them. The more professional you are, the more they will respect your expertise.
                  • As a new Lash Artist, the upfront expense of creating the right setting is costly.
                  • Tips to know if a high-paying clientele is the right target audience for you:
                    • Assess the cons.
                    • Consider the expectations and whether you will be able to realistically meet them.
                    • Location and aesthetics are important.
                    • Do you have the soft skills to deal with these types of clients?
                    • Finally, AnneMarie reveals the type of marketing that attracts affluent clients.

                    • Resources Mentioned:

                      • How To: Build a Lash Brand (Untamed podcast episode)
                      • Aveda Salon
                      • VitaJuwel
                      • This episode is brought to you by Untamed Artistry

                        Untamed Artistry is your one-stop lash biz shop: combining helpful knowledge and amazing eyelash extension products (hand-tested in our lash nerd lab). We want to make you successful by giving you high-quality products and showing you what you need to use them well. Find great products, all the education you could ever want, and a healthy dose of quirk at untamedartistry.com

                        1 hr 23 min
                      • The Unsupported and Bullied Lash Artist with Deanna Campese

                        In this real and raw episode of Untamed by Untamed Artistry, Deanna Campese of International Lash Masters opens up about her past and how it unexpectedly led to the creation of a community in the lash industry.

                        International Lash Masters helps lash artists grow their businesses by offering lash education and a positive network, with the goal of mitigating the typical bullying and bitchiness that can be found in the industry.

                        The discussion centers around:

                        • How the International Lash Masters community came to be and the touching story behind it
                        • How Deanna was able to push through all the doubt that was thrown at her
                        • Advice for those who are experiencing hurt and pain from words or actions that directly come from someone that they love
                        • Cases of bullying in the industry, what makes people bully others, and what you can do about it
                        • What emotional growth looks like in reality and within the industry
                        • Resources mentioned:

                          • Existential Kink (book)
                          • Lash Masters Conference (in Australia)

                          • This episode is brought to you by Untamed Artistry

                            Untamed Artistry is your one-stop lash biz shop: combining helpful knowledge and amazing eyelash extension products (hand-tested in our lash nerd lab). We want to make you successful by giving you high-quality products and showing you what you need to use them well. Find great products, all the education you could ever want, and a healthy dose of quirk at untamedartistry.com

                            1 hr 4 min
                          • The Untamed Awards: A Lash Industry Competition

                            In this episode of Untamed by Untamed Artistry, the discussion centers around the very first annual Untamed Awards and what makes them unique. Untamed Artistry will be giving away $5,000 CAD worth of cash prizes, plus sponsored branded prizes.

                            The 2022 competition launches on April 1 and runs until April 14. Entry is from April 1–4 and the winners are announced April 9–13, with April 14 reserved for an online closing ceremony.

                            There are five competition categories:

                            1. Educator: This category is to celebrate the educators in our industry. The winner takes home three Untamed Artistry student kits and a $1,000 cash prize.
                            2. New Artist: For the lash artist with less than two years’ experience, the winner gets a $500 Untamed Artistry shopping spree to stock up on supplies and $500 cash towards building your business.
                            3. Strict Artistry: This category is for showcasing your unique lash artistry. There will be two winners; one with less than three years’ experience and the other with more than three years’ experience. Each wins $500 cash and a $100 Untamed Artistry gift card.
                            4. Salon: This category is for showcasing your unique salon. Win $500 cash towards the betterment of your salon, as well as two CosmoGlo lights.
                            5. Marketing of Artistry: This is where you can showcase all your marketing efforts. The winner takes $500 cash and one standard entry ticket to The Lash Conference.
                            6. Untamed Artistry wanted to create a unique way of giving back to the community. So to enter the competition, there are zero fees. The entire competition will be on social media and they’ve put strict measures in place to remove all judging bias. The competition promotes creativity, individuality, and authenticity.

                              Resources mentioned:

                              • CosmoGlo
                              • The Lash Conference
                              • Competition Details

                              • This episode is brought to you by Untamed Artistry

                                Untamed Artistry is your one-stop lash biz shop: combining helpful knowledge and amazing eyelash extension products (hand-tested in our lash nerd lab). We want to make you successful by giving you high-quality products and showing you what you need to use them well. Find great products, all the education you could ever want, and a healthy dose of quirk at untamedartistry.com

                                33 min
                              • The Failure of Our Lash Ambassador Program

                                In this episode of Untamed by Untamed Artistry, with typical vulnerability and courage, Cheryl Peng, Founder and CEO at Untamed Artistry, shares the failure of a dream. She tells us how she knew it was time to quit and what she gained from the dismantling of the ‘Geek Squad,’ the Untamed Artistry brand’s Ambassador Program.

                                A vision that didn’t come true, the Geek Squad was supposed to provide real value for diehard fans as well as for the Untamed Artistry brand. The plan was for the program to run differently from the way other brands do it. However, what Cheryl found was that the ‘brand ambassador’ concept is outdated and, in many ways, exploits the community.

                                The idea can work well because referral is so powerful, and it’s more effective for clients to hear from peers how great your service is. However, if the concept does not align with your brand’s core values, it is not likely to succeed. This was true for the Untamed Artistry brand, and Cheryl explains why.

                                Expect to hear:

                                • The pros and cons of an ambassador program.
                                • How Cheryl was able to quit the program, despite her personal belief in it.
                                • How typical ambassador programs work.
                                • Why your most passionate vision is not likely to succeed if it doesn’t completely align with your personal values.
                                • What Untamed Artistry plans to do for fans in place of the failed ambassador program.

                                • This episode is brought to you by Untamed Artistry

                                  Untamed Artistry is your one-stop lash biz shop: combining helpful knowledge and amazing eyelash extension products (hand-tested in our lash nerd lab). We want to make you successful by giving you high-quality products and showing you what you need to use them well. Find great products, all the education you could ever want, and a healthy dose of quirk at untamedartistry.com

                                  42 min
                                • How to: Build a Lash Brand

                                  In this episode of Untamed by Untamed Artistry, Cheryl Peng, Founder and CEO at Untamed Artistry, answers your most pressing questions about building a lash artist brand, no matter how small you are or how big you plan to go.

                                  When entering the industry, most artists are not familiar with marketing. Branding forms part of marketing. Branding is what separates your lash business from another. When you are in a fiercely competitive industry such as the beauty niche, branding may be what makes or breaks your success.


                                  Teaser Tip: … “When you become a solo artist, you are competing with 80% of the industry since most lash artist businesses are solo.” - Cheryl Peng, Founder & CEO at Untamed Artistry

                                  The high competition you face as a solo lash artist forces you to offer something that separates you from the crowd.

                                  This episode is brought to you by Untamed Artistry

                                  Untamed Artistry is your one-stop lash biz shop: combining helpful knowledge and amazing eyelash extension products (hand-tested in our lash nerd lab). We want to make you successful by giving you high-quality products and showing you what you need to use them well. Find great products, all the education you could ever want, and a healthy dose of quirk at untamedartistry.com

                                  43 min
                                • Poor Lash Retention is a YOU Problem

                                  In this episode of Untamed by Untamed Artistry, the discussion focuses on adhesive and retention. Because Untamed is a brand known for high-quality adhesive products and education, the episode is jam-packed with valuable information to keep your clients coming back over and over again.

                                  Lash retention = client retention.

                                  It’s an important topic because more than 50% of clients who have a retention problem simply never return.

                                  The hard truth is that retention is your problem, no matter the cause — even if your client is at fault. This episode explains why this is so.

                                  Find out the reasons why clients themselves may be the cause of retention issues, such as diet, vitamin deficiencies, health conditions, or the way they treat their lashes. As a Lash Artist, these are out of your control, but what can you do?

                                  If a client is not getting all the nutrition that their body needs to produce healthy hair, for example, then their lashes may be lacking as well, meaning that they could be going through a faster growth cycle or their hair is just really, really fragile. Thyroid conditions, diabetes, eye conditions, and medication can all affect lash retention. AnneMarie Lorenzini, Managing Director of Untamed Artistry, shares considerations that should be assessed prior to application.

                                  Tip! Make sure you have a thorough intake that includes things like medical history, health, and lifestyle before seeing a client for the first time.

                                  Cheryl Peng, Founder and CEO at Untamed Artistry, shares in detail each step of the lash retention process so that you have the opportunity to examine your own techniques and improve them. These include:

                                  1. Prepping, including the first consultation. Applying to a clean surface is critical. Don’t rely on your clients to do it.
                                  2. The pros and cons of applying primer, and when to use it.
                                  3. The basic environment, and understanding the technical aspects of adhesives.
                                  4. How much adhesive to use.
                                  5. Perfect attachment is a base-to-base attachment or alignment.
                                  6. Client aftercare, and educating them to understand the importance of taking care of their lashes. It’s key to speak their language, and then create multiple formats of it. How aftercare can lead to product upsells.
                                  7. Follow up.

                                  8. Resources Mentioned:

                                    • Client Paperwork Forms and Documentation
                                    • Untamed Artistry adhesive workshop on YouTube
                                    • Untamed Artistry attachment videos on YouTube
                                    • Untamed Artistry YouTube Channel
                                    • Untamed Artistry Facebook Page
                                    • Untamed Artistry on TikTok
                                    • Untamed Artistry on Instagram
                                    • Untamed Artisty on Pinterest

                                    • This episode is brought to you by Untamed Artistry

                                      Untamed Artistry is your one-stop lash biz shop: combining helpful knowledge and amazing eyelash extension products (hand-tested in our lash nerd lab). We want to make you successful by giving you high-quality products and showing you what you need to use them well. Find great products, all the education you could ever want, and a healthy dose of quirk at untamedartistry.com

                                      1 hr 10 min
                                    • Inclusive Lash Education: An Interview with Roxie Reese

                                      In this episode of Untamed by Untamed Artistry, Roxie Reese, CEO at DFW Lash University, shares what made her start a beauty school. DFW Lash University is a state-approved lash license program, and it’s the result of Roxie’s desire to impact others in the industry she loves.

                                      Roxie explains what drove her to build this unique beauty school, and how her observation about the industry seemed very “cookie cutter.” She adds that she wanted her programs to be a central place for diversity to cultivate inclusion.

                                      One of the highlights of this episode is seeing that behind every amazing CEO, there is a human who has their very own life experiences and struggles — even when all we see is success.

                                      With a deep passion for lash artistry, Roxie shares:

                                      • What DFW Lash University is, her mission is to create the highest quality educational experience, expose the limited possibilities and potential in this industry.
                                      • The difference between state-licensed lash programs and other lash courses.
                                      • The motivation behind creating DFW Lash University and what makes it unique.
                                      • What inclusivity means at DFW Lash University.
                                      • What educators can do to provide more inclusive courses, and how the lash industry and individual artists can support inclusivity efforts.
                                      • The “person” behind the CEO: juggling the responsibilities of being a CEO and mother of a young child.
                                      • Resources Mentioned:

                                        • Google Docs
                                        • This episode is brought to you by Untamed Artistry

                                          Untamed Artistry is your one-stop lash biz shop: combining helpful knowledge and amazing eyelash extension products (hand-tested in our lash nerd lab). We want to make you successful by giving you high-quality products and showing you what you need to use them well. Find great products, all the education you could ever want, and a healthy dose of quirk at untamedartistry.com

                                          22 min

                                        About Untamed

                                        From the publisher's feed

                                        Untamed is a podcast dedicated to empowering lash artists while showing how much fun it is to be a lash nerd. Each week hosts Cheryl and AnneMarie share their passion for lashes. They discuss…