In this throwback episode Kevin and Zach discuss the importance of communication and managing patient expectations throughout the Invisalign process, from initial consultation to final results.

Key Takeaways:

• Verbal skills are crucial: Effectively communicating with patients about the Invisalign process, including attachments, IPR ("slenderizing"), and potential refinements, is key to ensuring satisfaction.
• Manage expectations early: Clearly explain the process, including potential discomfort, dietary changes, and the need for retainers, to avoid surprises and disappointment later.
• Address objections proactively: Have answers prepared for common concerns like the appearance of attachments, the need for IPR, and the duration of treatment.
• Use visual aids: Models, photos, or videos can help patients understand the process and visualize the expected outcomes.
• Don't fight the "mostly satisfied": If an adult patient is happy with their results, even if not perfect, respect their decision and avoid pushing for further refinements.
• Be prepared for the "never satisfied": Some patients may have unrealistic expectations or hyper-focus on minor imperfections. Patience, clear communication, and gentle guidance are essential.
• Address noncompliance: Reiterate the importance of wearing aligners as prescribed and address non-compliance directly, but ultimately, patients are responsible for their own choices.
• Invest in a good Invisalign manager: A dedicated team member can handle patient communication, manage expectations, and provide support throughout the process.
• Remember the positive: While negative experiences tend to be more memorable, the majority of Invisalign patients are satisfied with their results.

Very Clinical is brought to you by Zirc Dental Products, Inc., your trusted partner in dental efficiency and organization.

The Very Clinical Corner segment features Kate Reinert, LDA, an experienced dental professional passionate about helping practices achieve clinical excellence.

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