Welcome to the show.

Today I'm going to share two negative experiences with you, two experiences that I had in the same day/week.

I talk a lot about creating a positive voice experience but in today's episode, I'm going to share what happens when you don't create a positive voice experience...it costs you.  Two companies lost my business last week.  Now, you might think no big deal but if enough people have a negative experience, it will cost you.

Are you losing clients?  Are you struggling with retention of the clients you have? 

It could be a negative voice experience.

Don't miss this episode!

If you want to join me in Chicago, I have a few spots left.  Head over to https://www.captivatetheroom.com/retreat and secure your spot!