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This week Claire caught up with Vuokko Aro, the Chief Design Officer at Monzo. She helps the bank’s leadership team use design as a strategic lever across the company as it scales. This all helped Monzo win Marketing Society brand of the year in 2024. 

Vuokko discusses her unconventional path into her current career, from studying economics to working in journalism and eventually transitioning into design. She talks about her experience of working with startups like Citymapper before joining Monzo in 2017. She discusses Monzo's brand evolution and commitment to customer-centric design and shares how her side projects in fashion design and music are important creative outlets.

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Vuokko Aro

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