Retail Media Breakfast Club

Walmart is Betting on AI Agents, While Amazon Goes Proprietary


Listen Later

Last week the Wall Street Journal reported that Walmart is building its own shopping agents for tasks like reordering groceries and handling requests like "plan a unicorn-themed party for my daughter." I walk through the key details: how Walmart is developing agent-to-agent protocols, preparing for interoperability with third-party agents, and recognizing that agent shopping is fundamentally different from human shopping.

How This Connects to Other AI Developments

I compare Walmart's open ecosystem approach to Amazon's walled garden strategy. While Amazon blocks other AI agents to develop their own suite (Alexa+, Buy For Me, Rufus), Walmart is preparing to work with both their own agents and third-party ones. I explain two key open standards - Google's Agent to Agent protocol and Anthropic's Model Context Protocol - that could enable this interoperability.

Industry Reactions

I share perspectives from industry experts, including Eric Heller's point about the importance of complete product detail pages and Bryan Gott's question about whether consumers actually want AI help. I discuss why cohort data matters more than individual reactions and explain the difference between underwhelming retailer chatbots and effective AI collaboration tools.

My Analysis and Outstanding Questions

I explore several key questions: What happens to Sponsored Product Ads when agents do the shopping? What's the opportunity cost for retailers building proprietary assistants versus preparing for third-party integration? How will site performance become competitive as agent traffic creates new load patterns?

I conclude that the winners won't be retailers with the flashiest AI features, but those who make it seamless for both humans and bots to do business with them.

Chapters:
00:00:00 - Breaking News: Walmart's AI Shopping Agent
00:00:17 - Introduction to Retail Media Breakfast Club
00:00:38 - Walmart's AI Shopping Agent: Key Takeaways
00:03:01 - Comparing Walmart and Amazon's AI Strategies
00:04:45 - Technical Insights: Open Standards and Protocols
00:05:58 - Industry Perspectives on AI Shopping Agents
00:08:06 - Final Thoughts and Conclusion

Subscribe to Retail Media Breakfast Club's daily newsletter

Follow Kiri on LinkedIn

...more
View all episodesView all episodes
Download on the App Store

Retail Media Breakfast ClubBy Kiri Masters

  • 5
  • 5
  • 5
  • 5
  • 5

5

9 ratings


More shows like Retail Media Breakfast Club

View all
Hidden Brain by Hidden Brain, Shankar Vedantam

Hidden Brain

43,710 Listeners

Pivot by New York Magazine

Pivot

9,545 Listeners

HBR IdeaCast by Harvard Business Review

HBR IdeaCast

172 Listeners

The School of Greatness by Lewis Howes

The School of Greatness

21,159 Listeners

The Diary Of A CEO with Steven Bartlett by DOAC

The Diary Of A CEO with Steven Bartlett

8,483 Listeners

Ecommerce Braintrust by Julie Spear

Ecommerce Braintrust

42 Listeners

On Purpose with Jay Shetty by iHeartPodcasts

On Purpose with Jay Shetty

27,478 Listeners

Morning Brew Daily by Morning Brew

Morning Brew Daily

3,031 Listeners

Unpacking the Digital Shelf by Digital Shelf Institute

Unpacking the Digital Shelf

65 Listeners

The Prof G Pod with Scott Galloway by Vox Media Podcast Network

The Prof G Pod with Scott Galloway

5,551 Listeners

The CPG Guys by Peter V.S. Bond & Sri Rajagopalan

The CPG Guys

118 Listeners

The Commerce Collective Podcast by Flywheel Digital

The Commerce Collective Podcast

192 Listeners

Prof G Markets by Vox Media Podcast Network

Prof G Markets

1,424 Listeners

Retail Media Therapy by Grace & Co

Retail Media Therapy

0 Listeners

Retailgentic: Agentic Commerce meets Retail and Brands by Scot Wingo

Retailgentic: Agentic Commerce meets Retail and Brands

5 Listeners