Wash Talk: The Carwash Podcast

Host Rich DiPaolo discusses succession planning with Dave Haupt from Red Rock Tax and Consulting Group. In this episode, we begin by discussing the essential elements of a strong succession plan and how owners can prepare for a smooth transition. Haupt shares insights into the different types of trusts, such as dynasty trusts, charitable remainder trusts, and grantor retained annuity trusts (GRATs), and how they can help in passing down a business to future generations. We also explore key business exit strategies, including the 1031 exchange and Employee Stock Ownership Plans (ESOPs), highlighting the long-term tax benefits of each. Haupt offers practical advice on how owners can enhance their business’ value to attract buyers or heirs before selling or passing it on. The episode also delves into provisions like the step-up in basis upon death and the annual gift exclusion, helping owners minimize tax impacts on heirs. Finally, Haupt discusses common mistakes business owners should avoid when handing down their businesses. Tune in for expert guidance on planning for the future and ensuring a successful business transition. For 1031 exchange help, please visit www.1031exchangesite.com.

In this episode of Unscripted, Doug Rieck, the NRCC 2024 chairman, discusses the latest plans and updates for the upcoming Northeast Regional Carwash Convention (NRCC), which will take place in Atlantic City, New Jersey, from October 7-9. Rieck provides insights into registration, exhibitor booths and what attendees can expect at the show. He highlights the educational sessions and networking events he's most excited about and highlights this year’s keynote speaker, explaining how the speaker’s message will benefit carwash professionals. Rieck also reflects on how the NRCC has evolved over the years, the challenges currently facing the carwash industry in the Northeast, and how attending the NRCC can help operators overcome these issues. He concludes by sharing where people can find more information and how to have a fun and productive experience while at the event.

Host Rich DiPaolo sits down with Ben Branam from AutoBrite Company to delve into the evolving landscape of carwash staffing. Branam provides insights into the various carwash formats available to new investors, detailing the labor requirements for each type, and the impact of increasing automation and technology in the industry.
The conversation explores the extent to which automation is affecting labor needs in carwashes, and Branam identifies key positions that remain resistant to replacement. They also discuss strategies for maintaining high customer service standards with fewer employees, emphasizing the importance of effective training and hiring practices. Branam highlights the risks of understaffing or offering inadequate wages, pointing out signs that may indicate the need for staffing adjustments.
This episode offers valuable guidance for carwash operators aiming to balance efficiency and workforce management in a rapidly changing market.
For more information about AutoBrite Company, please visit www.autobriteco.com.

Host Rich DiPaolo welcomes Brian Epstein, a regular contributor to PC&D, current carwash consultant and former operator based in Phoenix, Arizona. In this episode, we’re discussing new pricing trends that we’ve been noticing in the carwash industry. We start by delving into Epstein's background and how he got started in carwashing. We then explore some of the traditional pricing strategies that have proven most effective over the decades, as well as the worst mistakes operators make when it comes to menu pricing. Epstein shares insights on how memberships have influenced market prices. We also discuss when operators should absorb price increases versus passing them onto customers, the best way to introduce new prices to customers, and how operators can make retail customers feel welcomed and valued amidst the growing emphasis on membership programs.

Justin Pope from Allied Molded Products joins host Brian Ankney for a new episode of Wash Talk: The Carwash Podcast. Pope discusses the importance of enclosures in the carwash industry and the factors to consider when choosing the right material for an enclosure. He emphasizes the benefits of non-metallic enclosures, such as their resistance to rust and their lightweight and easy-to-modify nature. Pope also talks about the durability and lifespan of enclosures, highlighting the importance of selecting enclosures that can withstand water, cleaning agents and other corrosive chemicals. He mentions the impact resistance of enclosures and the need for them to be rigid and wobble-free. Pope also discusses the importance of UL listing, which ensures that enclosures meet certain standards of quality and construction. He concludes by mentioning the advancements in technology and product development in the enclosure industry, including the release of a new square-sized enclosure in their Ultra Line series.

Host Rich DiPaolo is joined by Keong Chun Chieh, founder and CEO of IGL Coatings, and Dustin Jackson, the new CEO of IGL Coatings USA. In this episode, we dive into the latest updates from IGL Coatings, starting with the company's origins and how it began serving car care professionals. We explore the company's commitment to sustainability and what it means for their business and customers. We also discuss the recent recognition of one of IGL Coatings' products at the ITEX 24 show, the strategic fit of new leadership for IGL Coatings USA and plans for future growth. Additionally, Chun Chieh and Jackson compare the car care landscape in the U.S. with other global markets, and look ahead to the future of the auto detailing and washing industries. Tune in to hear what lies ahead for IGL Coatings and what to expect in 2024 and beyond.

Host Rich DiPaolo welcomes Kyle Doyle, founder of Salespath™ (formerly Ignite Wash), to discuss the company's journey and future. The conversation highlights Salespath's new partnership with Rinsed after the recent acquisition. Doyle explains how Rinsed will help the offering achieve the next level of growth. He shares insights from his research on attendant and customer behaviors during the membership sales process, noting effective tactics and the power of gamification in driving engagement. Doyle also discusses upcoming industry trends and provides details on how to sign up for the Salespath service.

Host Rich DiPaolo is joined by Greg Kerr, owner of Alchemy Merch. In this episode, we delve into strategies for carwash operators to enhance their marketing efforts while managing budget constraints. Kerr shares his entrepreneurial journey and insights into overcoming common marketing challenges faced by new businesses. We explore effective social media tactics, alternative marketing methods for small businesses with limited resources and ways to ensure digital marketing campaigns reach the right audience amid evolving internet privacy laws. Additionally, Kerr highlights the role of custom merchandise in cost-effective marketing and discusses the current use and limitations of AI in marketing.

Host Rich DiPaolo interviews Bryce Miller from Mothers Automated Solutions. Miller discusses the company's strategic move into the automated and self-serve carwash market after 50 years in the car care industry. He provides insights into the research and development process that set the company's offerings apart, including its focus on nonionic solutions and their benefits. Miller shares early results and cost savings observed since entering the sector and outlines the company's vision to be a leader in the automated car care industry. Miller also informs listeners on where operators can find and order the company's new professional chemical solutions for automated carwashes.

Host Rich DiPaolo welcomes back Justin Alford, co-owner of Benny’s Car Wash and past president of International Carwash Association (ICA). In this episode, we’re catching up with Alford to discuss the state of the carwash industry and updates to Benny’s Car Wash. Alford shares his experience as president of ICA and his thoughts on the May 2024 show, highlighting key takeaways. We explore what’s new at Benny’s Car Wash and the challenges of staying current in an evolving market. Alford also updates us on the resolution of supply chain issues from 2022 and even updates the current state of crawfish season in Louisiana. He identifies the biggest opportunities for operators today and discusses private equity’s impact on the market. Finally, we look ahead to the future of Benny’s and what a leading operator might look like in the future.