How do human behaviours affect patient outcomes? And what has that got to do with Christmas?

Graham Shaw, director of Critical Factors, and Peter Brennan, a maxillofacial surgeon in Portsmouth, join us to explain what human factors are, why they’re not a bigger part of medical training, and talk about their importance as the NHS comes under greater and greater pressure because of the surge in covid-19 cases.

They also offer a word of advice to Santa, about making sure a festive never-event never happens.