**Cold Open (Lissette is gone and we're sad)**

**Skip the Cold Open at 5:30**

We keep seeing agency owners emphasize the importance of documenting processes in order to scale, but there are a few problems with this. Most people:

1. Don't know how to document their processes
2. Don't know where to put their documentation
3. Don't know what to do with it once it's documented
4. Don't treat it like a living, breathing document
5. Don't even know what their processes are

In this episode, we go over what "documenting your processes" means, how we do it, what we do with it, what you should and shouldn't document, and where we organize it.

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