What happens when a patient complaint turns into a full-blown medical board investigation? In this episode, hosts Brad and Michael, and partner Jay Reyero, share the story of a plastic surgeon whose response to a patient demanding a refund nearly jeopardized his practice. Learn what to do when you receive a patient complaint, how to respond to a letter from the medical board, and steps you can take to protect your practice.  

Chapters

00:00 Intro

00:56  Banter  

06:37  Story  

23:58  Access+  

24:32 Legal Takeaways  

29:55  Outro

Watch full episodes of our podcast on our YouTube channel: https://www.youtube.com/@byrdadatto  
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