CIO Mind, The Gartner CIO Podcast

When Machines Become Customers

08.29.2023 - By GartnerPlay

Download our free app to listen on your phone

Download on the App StoreGet it on Google Play

This episode explores:Who should care about machine customers — and why (1:33)The business benefits of embracing machine customers (8:04)If this is a market that is or should be regulated (12:17)How to invest in machine customers in a world with limited resources (16:32)If consumers should be afraid of this shift (21:12)Customers are becoming machines. Cars will buy their own gas and tires using sophisticated software and hardware. This affects business-customer relations. Is your business ready? Mark Raskino, co-author of “When Machines Become Customers,” explores what you need to consider in this podcast.

More episodes from CIO Mind, The Gartner CIO Podcast