Over the past two months, I've had the honor of speaking to healthcare leaders across different disciplines, employed by different hospital systems, located in different geographic regions and serving very different populations.

Regardless their size, geography, or patient population served, though, I've reminded these leaders of the profound impact in seemingly small acts of kindness. From the welcome desk to the C-suite, they possess the power to make mighty, positive and lasting effect on the lives of those in need.

As evidence of this truth, let me share a sweet story from my book IN AWE about a young man, doing an ordinary job, who aided mightily in my recovery.