In this article David Oks takes a familiar story about technology and jobs, the idea that ATMs automated banking without destroying teller work, and turns it on its head, arguing that the real disruption came later from the smartphone era. Using the history of bank branches, bank tellers, and mobile banking, he explores a broader point about technological change: that the biggest effects often come not when a new tool replaces part of a job, but when it creates an entirely new way of doing things that makes the old role far less necessary.

* 00:00 - Introduction

* 07:17 - ATMs didn’t kill bank teller jobs

* 20:32 - But iPhones actually did

* 26:25 - Automating a job is much harder than making it irrelevant

https://open.substack.com/pub/davidoks/p/why-the-atm-didnt-kill-bank-teller?utm_campaign=post-expanded-share&utm_medium=web

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