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Christopher O’Donnell believes the fundamental problems with CRM—incomplete data, complex workflows, siloed work products and the fear of leads falling through the cracks—can finally be solved through AI. Founder of Day.ai and former Chief Product Officer of HubSpot, Christopher explains how his team is building a system that automatically captures the full context of customer relationships while giving users transparency and control. He shares lessons from building HubSpot’s CRM and why he’s taking a deliberate approach to product development despite the pressure to scale quickly in the AI era.
Hosted by Pat Grady, Sequoia Capital
Mentioned in this episode:
4.2
3636 ratings
Christopher O’Donnell believes the fundamental problems with CRM—incomplete data, complex workflows, siloed work products and the fear of leads falling through the cracks—can finally be solved through AI. Founder of Day.ai and former Chief Product Officer of HubSpot, Christopher explains how his team is building a system that automatically captures the full context of customer relationships while giving users transparency and control. He shares lessons from building HubSpot’s CRM and why he’s taking a deliberate approach to product development despite the pressure to scale quickly in the AI era.
Hosted by Pat Grady, Sequoia Capital
Mentioned in this episode:
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