Join Kyle as Ken Combs, owner of CQC Home, shares his journey and why he wants to continue to grow his remodeling business. Ken highlights the importance of hiring individuals smarter than you, fostering trust, and allowing flexibility.

Discover how Ken created a project director role to enhance client experiences and streamline operations. He outlines his vision for expanding into new markets, gaining market share, and maintaining service excellence. From saying no to certain projects to setting up satellite offices (CQC West and CQC East), Ken emphasizes the need for local presence and meticulous planning for successful growth.

Tune in for a condensed yet insightful conversation packed with takeaways on strategic hiring, role creation, and the key elements for growing a design-build business!

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Takeaways

• Hire people who are smarter than you and trust them to do their job well.
• Create a project director role to improve the client experience and reduce handoffs.
• Expand into new markets and gain market share to continue growing the business.
• Plan and prepare for future growth by setting clear goals and timelines.

----- Chapters

• 00:00 - Introduction and Background
• 01:00 - Ken Combs introduces himself and his business
• 02:25 - Transition from construction company to design-build firm
• 03:45 - The challenge of providing value for smaller projects
• 04:38 - Realizing the need to say no to certain projects
• 05:04 - The importance of hiring people who are better than you
• 06:20 - Giving employees flexibility and trust
• 07:10 - Allowing employees to be creative and intelligent
• 08:09 - Creating a project director role for better client experience
• 09:32 - Building rapport with clients and reducing handoffs
• 10:55 - Expanding into new markets and gaining market share
• 15:48 - The motivation behind wanting to grow the business
• 23:46 - Expanding into new locations
• 29:23 - Setting up satellite offices and the need for local presence
• 32:16 - The importance of having an office and team in new locations
• 36:59 - Planning and preparing for future growth