My guest in this episode is Nolan Armpriester, Director of Operations at Kinley Automotive Group in Pennsylvania—home to the #1 mobile service operation in the country.

In this episode, we dive into how Nolan and his team scaled a mobile service department from one van to over 30 mobile units, executing more than 35,000+ repair orders annually—without a template, without hype, and without excuses.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

But this conversation goes way beyond numbers.

We explore what it actually takes to build something that lasts in an industry that’s shifting under our feet—how accountability management, process obsession, and a relentless focus on customer-first thinking can become the foundation for explosive, sustainable growth.

You’ll hear why Nolan believes:

• Traditional dealership footprints will shrink dramatically.
• Fixed ops needs to evolve to meet a new generation of expectations.
• “Saying no” is a mindset that will kill your growth.
• And why the real opportunity? Is no longer inside your building.

He also gives us a glimpse into how AI is being quietly integrated into their operation—not as a buzzword, but as a force-multiplier. This isn’t futurism. It’s execution.

If you’re in fixed ops, leadership, or anywhere near the dealership business, this episode is more than insight—it’s a roadmap. Nolan didn’t follow a trend. He built the trend.

And once you hear how he did it, you’ll start asking new questions about what’s possible for your own operation.

This isn’t an episode about “what’s coming.” It’s about what’s already here—quietly outperforming everyone else.

Listen to the episode featuring Nolan Armpriester for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Nolan Armpriester

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement