As with any technique, there are benefits and challenges. Observation can reveal inefficiencies and help organizations improve their processes. However, observation can also create anxiety among employees, so it is important to communicate the purpose of the observation and ensure that employees understand why it is being done.

RESOURCES:

- The Business Analysis Body of Knowledge https://www.iiba.org/career-resources/a-business-analysis-professionals-foundation-for-success/babok/

Business Analysis Live is hosted by:

- Susan Moore, Community Engagement Manager at IIBA

- Scott Bennett, Manager, Business Analysis at IIBA

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The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at https://www.iiba.org/