If you're running a recruitment agency and constantly wondering why your team keeps missing the mark despite all your efforts, you're not alone. Many agency owners find themselves trapped in a frustrating cycle where talented recruiters seem to lose momentum after initial success, leaving them scrambling to understand what's gone wrong. The reality is that most underperformance isn't about lazy consultants or lack of care – it's about fundamental gaps in leadership and structure that can be fixed once you know what to look for. In this no-nonsense episode, Katy and Jane strip away the fluff to reveal the real reasons behind team underperformance and, more importantly, give you the practical solutions to turn things around permanently.

In This Episode, You'll:

• Discover the six critical gaps that cause even promising recruiters to fall off a cliff between months four and seven, and why this pattern is so predictable
• Learn how to implement the "coaching cadence" that transforms one-to-ones from time-wasting catch-ups into powerful performance drivers that your team will actually want to attend
• Understand why your expensive CRM system might be making your consultants less accountable (not more), and how to get them to truly own their numbers using a simple calculator approach
• Recognise the early warning signs when team morale starts dropping before it impacts performance, including why high performers sometimes leave bang on 5:30pm
• Master the difference between telling your team what to do and actually coaching them through it – including why hiring experienced recruiters and expecting them to perform without training is a recipe for disaster

Whether your team is underperforming right now or you want to prevent future issues, this episode cuts straight to the solutions that actually work. Katy and Jane share real examples from their years of working with recruitment agencies, including the story of why Jane walked out on day three of a job (and left a post-it note to explain why). You'll also get access to their performance profile framework mentioned in the episode.

Tune in now to discover how to build the structured, high-performing team you've always wanted – one that actually delivers results while you focus on growing your business rather than carrying everyone on your back.

Resource Mentioned:

• Free Performance Profile Framework - https://resources.centredexcellence.co.uk/weekly-accountability

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Ready to Scale Your Recruitment Business to 7 Figures (and beyond)?

Take the first step toward predictable growth with our FREE RESOURCES designed to support recruitment and executive search business owners in building profitable, scalable businesses.

Watch Our Free Training: Discover a proven system that can help your team achieve 5, 10, or even 20 extra placements per month, consistently and reliably. Learn how to Attract, Convert, and Deliver high-quality placements over the next 30 days – watch here https://learn.centredexcellence.co.uk/vsl-youtube61658857

Join Our Recruitment Business Accelerator Community: Connect with like-minded Recruitment and Executive Search Business Owners in our exclusive Facebook group. Elevate your skills, gain insights, and learn what it takes to build a 7+ figure recruitment business. Join Here - https://www.facebook.com/groups/526435818123500

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Want to See How This Could Work for You?

Let's chat! Apply for a free consultation to see if and how our strategies can work for your recruitment or executive search business. Provide us with some details about your business, and let's explore how you can achieve sustainable growth. Apply here - https://profitaccelerator.centredexcellence.co.uk/apply?utm_source=podcast

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