If you're running a recruitment agency and constantly wondering why your team keeps missing the mark despite all your efforts, you're not alone. Many agency owners find themselves trapped in a frustrating cycle where talented recruiters seem to lose momentum after initial success, leaving them scrambling to understand what's gone wrong. The reality is that most underperformance isn't about lazy consultants or lack of care – it's about fundamental gaps in leadership and structure that can be fixed once you know what to look for. In this no-nonsense episode, Katy and Jane strip away the fluff to reveal the real reasons behind team underperformance and, more importantly, give you the practical solutions to turn things around permanently.

In This Episode, You'll:

• Discover the six critical gaps that cause even promising recruiters to fall off a cliff between months four and seven, and why this pattern is so predictable
• Learn how to implement the "coaching cadence" that transforms one-to-ones from time-wasting catch-ups into powerful performance drivers that your team will actually want to attend
• Understand why your expensive CRM system might be making your consultants less accountable (not more), and how to get them to truly own their numbers using a simple calculator approach
• Recognise the early warning signs when team morale starts dropping before it impacts performance, including why high performers sometimes leave bang on 5:30pm
• Master the difference between telling your team what to do and actually coaching them through it – including why hiring experienced recruiters and expecting them to perform without training is a recipe for disaster

Whether your team is underperforming right now or you want to prevent future issues, this episode cuts straight to the solutions that actually work. Katy and Jane share real examples from their years of working with recruitment agencies, including the story of why Jane walked out on day three of a job (and left a post-it note to explain why). You'll also get access to their performance profile framework mentioned in the episode.

Tune in now to discover how to build the structured, high-performing team you've always wanted – one that actually delivers results while you focus on growing your business rather than carrying everyone on your back.

Resource Mentioned:

• Free Performance Profile Framework - https://resources.centredexcellence.co.uk/weekly-accountability

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Ready to Scale Your Recruitment Business to 7 Figures (and beyond)?

Take the first step toward predictable growth with our FREE RESOURCES designed to support recruitment and executive search business owners in building profitable, scalable businesses.

Watch Our Free Training: Discover a proven system that can help your team achieve 5, 10, or even 20 extra placements per month, consistently and reliably. Learn how to Attract, Convert, and Deliver high-quality placements over the next 30 days – watch here https://learn.centredexcellence.co.uk/vsl-youtube61658857

Join Our Recruitment Business Accelerator Community: Connect with like-minded Recruitment and Executive Search Business Owners in our exclusive Facebook group. Elevate your skills, gain insights, and learn what it takes to build a 7+ figure recruitment business. Join Here - https://www.facebook.com/groups/526435818123500

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Want to See How This Could Work for You?

Let’s chat! Apply for a free consultation to see if and how our strategies can work for your recruitment or executive search business. Provide us with some details about your business, and let’s explore how you can achieve sustainable growth. Apply here - https://profitaccelerator.centredexcellence.co.uk/apply?utm_source=podcast

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What happens when a burnt-out recruiter working through family holidays transforms her entire business model in just 90 days? Meet Matilda Keywood, a computer science graduate from Gibraltar who went from earning £100K whilst drowning in overwhelm to building a £300K-£500K pipeline alongside a strategic business partner. Her journey from imposter syndrome to confidently owning client meetings reveals a completely different approach to scaling a recruitment business. This isn't another "work harder" success story—it's about working smarter, finding your flow state, and redefining what it means to be valuable in the market. Matilda's transformation touches on everything from relationship breakdowns caused by work stress to discovering a business development strategy with 100% placement success.

In this episode, you'll:

• Discover the delete-automate-delegate framework that freed up 20+ hours per week whilst tripling revenue potential

• Learn how shifting from "specialist" positioning to "technical solution provider" eliminated imposter syndrome and unlocked higher-value conversations

• Understand why the fifth follow-up message is where recruitment gold lives (and why most recruiters give up far too early)

• Explore the strategic partnership model that created a scalable business without sacrificing control or splitting profits unfairly

• Uncover the ROCKIT approach to marketing CVs that achieved six placements from six attempts—with zero trial and error

Matilda's story challenges everything you think you know about building a successful recruitment business. From working through panic attacks to confidently walking away from the wrong clients, her 90-day transformation proves that sustainable growth doesn't require sacrificing your personal life or mental health. Her insights on finding your unique abilities, building systems that actually work, and creating the confidence to hold your fees will resonate with any recruitment business owner feeling trapped in the busy-but-broke cycle.

Whether you're a solo recruiter feeling overwhelmed by every aspect of your business or someone considering a strategic partnership, Matilda's practical approach offers a refreshing alternative to the traditional "grind it out" mentality that dominates our industry.

Ready to transform your recruitment business like Matilda did? Tune in to discover how she went from high-cortisol chaos to flow-state fortune, and why her methods could be the game-changer your business needs. This episode might just shift your entire perspective on what's possible when you stop pretending to be something you're not and start leveraging what makes you genuinely valuable.

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Ready to Scale Your Recruitment Business to 7 Figures (and beyond)?

Take the first step toward predictable growth with our FREE RESOURCES designed to support recruitment and executive search business owners in building profitable, scalable businesses.

Watch Our Free Training: Discover a proven system that can help your team achieve 5, 10, or even 20 extra placements per month, consistently and reliably. Learn how to Attract, Convert, and Deliver high-quality placements over the next 30 days – watch here https://learn.centredexcellence.co.uk/vsl-youtube61658857

Join Our Recruitment Business Accelerator Community: Connect with like-minded Recruitment and Executive Search Business Owners in our exclusive Facebook group. Elevate your skills, gain insights, and learn what it takes to build a 7+ figure recruitment business. Join Here - https://www.facebook.com/groups/526435818123500

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Want to See How This Could Work for You?

Let’s chat! Apply for a free consultation to see if and how our strategies can work for your recruitment or executive search business. Provide us with some details about your business, and let’s explore how you can achieve sustainable growth. Apply here - https://profitaccelerator.centredexcellence.co.uk/apply?utm_source=podcast

Picture this: you're working harder than ever, but your recruitment business feels like you're driving in the dark without headlights. One month you're celebrating record numbers, the next you're scrambling to understand where it all went wrong. You've tried everything – new marketing funnels, fancy tech, ramping up your BD efforts – yet you're still left guessing about what's actually working in your business. Sound familiar? You're not alone, and more importantly, you're not broken. According to Katy and Jane, you're simply missing one crucial element that separates thriving recruitment businesses from those stuck in the exhausting cycle of feast or famine.

What if we told you that just five minutes a day could transform your entire business from chaotic guesswork to predictable success? In this eye-opening episode, Katy and Jane reveal why most recruitment business owners are flying blind – and exactly how to fix it. They share the shocking truth about why even the most hardworking recruiters can end up with a disastrous 65-to-1 interview ratio, while others consistently achieve 3-to-1 success rates. Through brilliant analogies involving chocolate cake disasters and rocket navigation systems, they'll show you how to stop pouring more water into a leaky bucket and start fixing the actual holes.

Here's what you'll gain from this episode:

• Discover the 5 golden metrics that will give you complete business clarity without needing spreadsheet wizardry or a maths degree

• Learn how to use the "rocket method" – why being off course 94% of the time actually guarantees you'll hit your target

• Understand the simple calculation that transforms 9 job orders into a guaranteed £30K revenue prediction in just 4 weeks

• Explore why volume isn't the answer – and how to identify whether your problem is top-of-funnel or conversion-based

• Master the 13-week data collection method that eliminates the revenue roller coaster forever

This isn't about becoming a data geek or spending hours buried in complex analytics. Jane shares how she learned these principles on day 2 of her recruitment career, while Katy explains how even self-proclaimed "non-numbers people" can implement this system successfully. They'll show you exactly how to reverse-engineer any revenue goal, spot leaky revenue before it's too late, and have objective performance conversations with your team based on facts, not emotions.

Ready to switch on the lights and start steering your recruitment business with confidence? Tune in now and discover how 5 simple metrics can transform your business from chaos to clarity in just 5 minutes a day.

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Ready to Scale Your Recruitment Business to 7 Figures (and beyond)?

Take the first step toward predictable growth with our FREE RESOURCES designed to support recruitment and executive search business owners in building profitable, scalable businesses.

Watch Our Free Training: Discover a proven system that can help your team achieve 5, 10, or even 20 extra placements per month, consistently and reliably. Learn how to Attract, Convert, and Deliver high-quality placements over the next 30 days – watch here https://learn.centredexcellence.co.uk/vsl-youtube61658857

Join Our Recruitment Business Accelerator Community: Connect with like-minded Recruitment and Executive Search Business Owners in our exclusive Facebook group. Elevate your skills, gain insights, and learn what it takes to build a 7+ figure recruitment business. Join Here - https://www.facebook.com/groups/526435818123500

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Want to See How This Could Work for You?

Let’s chat! Apply for a free consultation to see if and how our strategies can work for your recruitment or executive search business. Provide us with some details about your business, and let’s explore how you can achieve sustainable growth. Apply here - https://profitaccelerator.centredexcellence.co.uk/apply?utm_source=podcast

What if turning down half your job opportunities could actually increase your monthly revenue by 50%? Lucy Sinclair from TeamJobs discovered this counterintuitive truth when she transformed from a billing consultant into a commercial team leader facing serious challenges. Her team was underperforming, working the exhausting 360 model, and she was personally carrying the burden of a £8,000 monthly GP target whilst trying to coach a struggling team. Within months of implementing a radical new approach, Lucy's team hit their first-quarter budget and increased their monthly revenue to £12,000 - all whilst working standard hours and saying no to more clients than ever before. This isn't about working harder; it's about working completely differently.

“It's asking for exclusivity across the board, not just with our candidates, on jobs as well. And that's something I never had the confidence to do before.” - Lucy Sinclair

In this episode, you will:

• Discover the "Gold Jobs" qualification system that helped her strip back a 25-job book to focus only on fillable, profitable roles

• Learn why abandoning the 360 recruitment model and restructuring her team around individual strengths transformed both performance and morale

• Understand the exact conversation techniques that allowed her to increase placement fees from 10% to 17-20% without losing clients

• Explore how implementing exclusivity requirements for both clients and candidates created a sustainable competitive advantage

• Uncover the specific strategies that enabled Lucy to step away from her desk at 5pm whilst her team continued delivering results independently

Lucy's transformation wasn't just about business metrics - it fundamentally changed her relationship with work and leadership. She went from taking her laptop on holiday and working evenings to having genuine work-life balance, all while building a stronger, more confident team around her. Her story challenges everything we think we know about recruitment success, proving that sometimes the path to growth means having the courage to say no to opportunities that don't serve your bigger goals.

If you're a recruitment leader feeling overwhelmed by underperforming teams, endless hours, or the pressure to say yes to every brief that comes your way, Lucy's practical strategies offer a blueprint for sustainable change. Her honest account of the challenges, the fears, and the breakthrough moments provides both inspiration and actionable steps you can implement immediately.

Listen to Lucy's complete transformation story and discover how saying no became her secret weapon for sustainable growth.

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Ready to Scale Your Recruitment Business to 7 Figures (and beyond)?

Take the first step toward predictable growth with our FREE RESOURCES designed to support recruitment and executive search business owners in building profitable, scalable businesses.

Watch Our Free Training: Discover a proven system that can help your team achieve 5, 10, or even 20 extra placements per month, consistently and reliably. Learn how to Attract, Convert, and Deliver high-quality placements over the next 30 days – watch here https://learn.centredexcellence.co.uk/vsl-youtube61658857

Join Our Recruitment Business Accelerator Community: Connect with like-minded Recruitment and Executive Search Business Owners in our exclusive Facebook group. Elevate your skills, gain insights, and learn what it takes to build a 7+ figure recruitment business. Join Here - https://www.facebook.com/groups/526435818123500

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Want to See How This Could Work for You?

Let’s chat! Apply for a free consultation to see if and how our strategies can work for your recruitment or executive search business. Provide us with some details about your business, and let’s explore how you can achieve sustainable growth. Apply here - https://profitaccelerator.centredexcellence.co.uk/apply?utm_source=podcast

Are you trapped as the "Chief of Frigging Everything" in your recruitment business? If you started your recruitment company dreaming of freedom and great money, but find yourself stuck doing everything from billing to buying printer ink, this episode will be a game-changer. Katy and Jane reveal why most recruitment founders accidentally build themselves into a role they hate – and more importantly, how to escape it. They share the exact blueprint that's helped hundreds of recruitment business owners transform from burnt-out bottlenecks into CEOs of pleasure-led, profitable companies. This isn't fluffy business advice – it's a practical system that turns 12-hour days into focused four-day weeks whilst actually increasing your profits.

“I think a lot of people start a business and when they build that business, when they think about structuring that business, we tend to go to the default of what we see everyone else do because we think big is better.” – Katy Green

In this episode, you'll:

• Discover the four critical machines every recruitment business needs to run without you being the constant bottleneck

• Learn why building around your natural strengths (not what you think you should do) can generate 50-85% conversion rates

• Understand the real difference between a £250k profit business and one that just generates revenue

• Explore how to identify and eliminate the 60-80% of work that never converts into placements

• Uncover the simple attraction systems that outperform expensive tech solutions every single time

Jane shares her own transformation story – from spending four nights a week in hotels missing her children to running a business that gives her complete freedom. You'll hear the exact moment she realised she was the problem (and the £25-per-hour decision that changed everything). Katy breaks down why most recruitment founders get seduced by "big team, big office, big targets" thinking, and how this actually traps them in roles that drain their energy rather than fuel their passion. They reveal the surprising truth about why going back to basics – your network and your phone – often beats the latest automation tools that promise the world but deliver empty bank accounts.

Tune in now to discover how to transform from Chief of Everything into the CEO of your dream recruitment business.

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Ready to Scale Your Recruitment Business to 7 Figures (and beyond)?

Take the first step toward predictable growth with our FREE RESOURCES designed to support recruitment and executive search business owners in building profitable, scalable businesses.

Watch Our Free Training: Discover a proven system that can help your team achieve 5, 10, or even 20 extra placements per month, consistently and reliably. Learn how to Attract, Convert, and Deliver high-quality placements over the next 30 days – watch here https://learn.centredexcellence.co.uk/vsl-youtube61658857

Join Our Recruitment Business Accelerator Community: Connect with like-minded Recruitment and Executive Search Business Owners in our exclusive Facebook group. Elevate your skills, gain insights, and learn what it takes to build a 7+ figure recruitment business. Join Here - https://www.facebook.com/groups/526435818123500

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Want to See How This Could Work for You?

Let’s chat! Apply for a free consultation to see if and how our strategies can work for your recruitment or executive search business. Provide us with some details about your business, and let’s explore how you can achieve sustainable growth. Apply here - https://profitaccelerator.centredexcellence.co.uk/apply?utm_source=podcast

Claire Myers Vitale had all the makings of a successful recruitment leader—strong team, solid reputation, steady flow of jobs. But behind the scenes, things weren’t adding up. Inconsistent revenue, mounting pressure, and a lack of systems left her stretched thin and questioning how to move forward. That’s when Claire made a bold decision that changed everything. In just four months, she turned her business around—not by working harder, but by thinking and leading differently.

In this episode of The Recruitment CEO’s Insider Guide, Claire shares what really made the difference—no fluff, no hype, just real strategies that worked. If you’ve ever felt like you’re carrying the weight of the business, unsure when the next good month will arrive, this conversation will strike a chord. Claire opens up about the shift that helped her hit revenue targets, re-energise her team, and start operating as a true CEO. You’ll hear how she reduced her workload, increased her fees, and created consistency without constant firefighting.

"I just felt like I was digging myself into this financial hole because I did not wanna go through team changes again or anything like that. So I just felt like I just could not get out of this hole, and it created so much anxiety and so much exhaustion." — Claire Myers Vitale

In this episode, you will:

• Learn what Claire changed to hit her Q1 target for the first time in years
• Discover the exact checklist she used to confidently raise fees—and keep clients onboard
• Understand the one simple tweak that transformed her team’s performance
• Find out how she replaced cold business development with warm, qualified leads
• Explore the mindset and daily moves that helped her finally lead with clarity and control

Tune in to hear how Claire built a business that works—with or without her in the room.

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Ready to Scale Your Recruitment Business to 7 Figures (and beyond)?

Take the first step toward predictable growth with our FREE RESOURCES designed to support recruitment and executive search business owners in building profitable, scalable businesses.

Watch Our Free Training: Discover a proven system that can help your team achieve 5, 10, or even 20 extra placements per month, consistently and reliably. Learn how to Attract, Convert, and Deliver high-quality placements over the next 30 days – watch here https://learn.centredexcellence.co.uk/vsl-youtube61658857

Join Our Recruitment Business Accelerator Community: Connect with like-minded Recruitment and Executive Search Business Owners in our exclusive Facebook group. Elevate your skills, gain insights, and learn what it takes to build a 7+ figure recruitment business. Join Here - https://www.facebook.com/groups/526435818123500

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Want to See How This Could Work for You?

Let’s chat! Apply for a free consultation to see if and how our strategies can work for your recruitment or executive search business. Provide us with some details about your business, and let’s explore how you can achieve sustainable growth. Apply here - https://profitaccelerator.centredexcellence.co.uk/apply?utm_source=podcast

If cash flow feels like a constant struggle in your recruitment business—one minute you're riding high, the next you’re barely breaking even—this episode is a must-listen. Katy and Jane break down five hidden patterns quietly draining revenue and momentum from even the busiest agencies. These aren’t surface-level problems. They're the deeply embedded ways of working that used to serve well, but now cost your business time, money, and energy.

Drawing on real-life examples from recruitment business owners who've turned things around, this episode is full of practical fixes that will help you stabilise income, sharpen team performance, and get out of the feast-and-famine cycle once and for all.

“When you've got a sea of jobs in front of you, it will take you longer to make the money because there's too many distractions going.” - Jane Pettit

In this episode, you will:

• Discover the trap of working too many jobs and why focusing on fewer, higher-quality roles leads to stronger results.
• Understand how being too generalist weakens your positioning and learn how niche clarity can make you the go-to expert in your market.
• Learn why your team’s unpredictable BD efforts may be costing you more than you realise—and how to shift to a rhythm that actually works.
• Explore why the traditional 360 model is holding your business back and what structure drives consistent performance instead.
• Find out how simple, repeatable systems can build freedom, reduce reliance on individual team members, and increase the overall value of your business.

If any part of your agency is running on hope and hustle rather than clear structure and focus, you’re likely leaving serious money on the table. Katy and Jane don’t just explain the problems—they walk you through what to do differently.

Tune in to hear how smart agency owners are fixing cash flow issues at the root and creating predictable, scalable growth.

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Ready to Scale Your Recruitment Business to 7 Figures (and beyond)?

Take the first step toward predictable growth with our FREE RESOURCES designed to support recruitment and executive search business owners in building profitable, scalable businesses.

Watch Our Free Training: Discover a proven system that can help your team achieve 5, 10, or even 20 extra placements per month, consistently and reliably. Learn how to Attract, Convert, and Deliver high-quality placements over the next 30 days – watch here https://learn.centredexcellence.co.uk/vsl-youtube61658857

Join Our Recruitment Business Accelerator Community: Connect with like-minded Recruitment and Executive Search Business Owners in our exclusive Facebook group. Elevate your skills, gain insights, and learn what it takes to build a 7+ figure recruitment business. Join Here - https://www.facebook.com/groups/526435818123500

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Want to See How This Could Work for You?

Let’s chat! Apply for a free consultation to see if and how our strategies can work for your recruitment or executive search business. Provide us with some details about your business, and let’s explore how you can achieve sustainable growth. Apply here - https://profitaccelerator.centredexcellence.co.uk/apply?utm_source=podcast

What happens when a recruitment business owner with no prior industry experience builds a six-figure-per-month operation in just three years? In this episode, Katy speaks with Colin Pybus, founder of Pybus Recruitment, to unpack exactly how he transformed his small Sunderland-based agency into a fast-growing force in the UK automotive recruitment sector. From working solo in a spare room to leading a high-performing team, Colin shares the critical shifts that helped him jump from steady income to consistent £100k months. He opens up about what wasn’t working, the mindset shifts he had to make, and the bold decisions that ultimately set his business on a new trajectory.

“We talked about working on data, not drama. So we make decisions on facts and not how we feel.” - Colin Pybus

In this episode, you will:

• Learn how halving job volume helped Colin’s team increase placements and revenue by 62%
• Discover the practical steps to identify and prioritise ‘gold jobs’ over low-value roles
• Understand the power of process-led thinking—even in businesses that started without one
• Hear how Colin turned his passive candidate pool into an active revenue stream
• Find out what it really took to go from £65k months to consistent £100k+ performance

Tune in to hear Colin’s refreshingly honest account of building smarter systems, leading a motivated team, and finally creating a business that works without him at the centre of every decision. If you’re ready to rethink what scaling really looks like in recruitment, this is the episode to listen to.

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Ready to Scale Your Recruitment Business to 7 Figures (and beyond)?

Take the first step toward predictable growth with our FREE RESOURCES designed to support recruitment and executive search business owners in building profitable, scalable businesses.

Watch Our Free Training: Discover a proven system that can help your team achieve 5, 10, or even 20 extra placements per month, consistently and reliably. Learn how to Attract, Convert, and Deliver high-quality placements over the next 30 days – watch here https://learn.centredexcellence.co.uk/vsl-youtube61658857

Join Our Recruitment Business Accelerator Community: Connect with like-minded Recruitment and Executive Search Business Owners in our exclusive Facebook group. Elevate your skills, gain insights, and learn what it takes to build a 7+ figure recruitment business. Join Here - https://www.facebook.com/groups/526435818123500

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Want to See How This Could Work for You?

Let’s chat! Apply for a free consultation to see if and how our strategies can work for your recruitment or executive search business. Provide us with some details about your business, and let’s explore how you can achieve sustainable growth. Apply here - https://profitaccelerator.centredexcellence.co.uk/apply?utm_source=podcast

What’s the real difference between being a high-performing biller and building a recruitment business that thrives without you? In this episode, Katy and Jane discuss the common trap many recruitment business owners fall into — becoming the ‘Chief of Everything’. If you've ever felt like your business depends entirely on your own hustle and you can't step away without everything grinding to a halt, this one will hit close to home. Katy and Jane reflect on their own journeys and share practical, experience-based advice on how to shift from doing to leading. It’s not about working harder — it’s about working smarter and building something that lasts beyond you.

“In order to make the car go faster, you need to make it lighter.” - Katy Green

In this episode, you will:

• Understand why successful billers often struggle to transition into leadership — and how to overcome the mindset holding you back.
• Learn how to identify your ‘flow zone’ and focus your time on high-value tasks that move the business forward.
• Discover how to delegate effectively by creating simple, repeatable processes that others can follow.
• Explore how even small tasks like “buying the milk” add up and cost your business more than you think.
• Find out how to future-proof your business by building a high-performance team and putting the right systems in place.

Tune in to hear how you can break free from the big biller trap, reclaim your time, and scale your business without burning out.

Resources Mentioned:

• FREE Tool: Take Back Your Time Exercise

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Ready to Scale Your Recruitment Business to 7 Figures (and beyond)?

Take the first step toward predictable growth with our FREE RESOURCES designed to support recruitment and executive search business owners in building profitable, scalable businesses.

Watch Our Free Training: Discover a proven system that can help your team achieve 5, 10, or even 20 extra placements per month, consistently and reliably. Learn how to Attract, Convert, and Deliver high-quality placements over the next 30 days – watch here https://learn.centredexcellence.co.uk/vsl-youtube61658857

Join Our Recruitment Business Accelerator Community: Connect with like-minded Recruitment and Executive Search Business Owners in our exclusive Facebook group. Elevate your skills, gain insights, and learn what it takes to build a 7+ figure recruitment business. Join Here - https://www.facebook.com/groups/526435818123500

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Want to See How This Could Work for You?

Let’s chat! Apply for a free consultation to see if and how our strategies can work for your recruitment or executive search business. Provide us with some details about your business, and let’s explore how you can achieve sustainable growth. Apply here - https://profitaccelerator.centredexcellence.co.uk/apply?utm_source=podcast

Are you a recruitment business owner struggling to break through a performance plateau? In this episode of The Recruitment CEO’s Insider Guide podcast, Katy Green interviews Darren Shore from Talent Sure Recruitment about transforming his family-run business from burnout to breakthrough. Darren and his wife Tanya faced the all-too-familiar challenges of firefighting daily demands, taking on unsuitable roles, and feeling unable to see the wood for the trees. Their journey from near despair to achieving 20% quarter-on-quarter growth offers valuable lessons for any recruitment business owner looking to scale.

“So we went right back to the beginning and said, 'Okay, what kind of people did I need as a contact center manager to fill roles, and what were those roles?’ And that essentially became our green roles.” - Darren Shore

In this episode, you will:

• Learn how implementing a traffic light system for jobs helped Talent Sure focus on their specialty area and dramatically improve their fill rates
• Uncover the mindset shift that turned traditionally written-off December from a loss-making month into a near break-even period
• Explore how personality profiling helped position team members in their flow state, boosting both productivity and job satisfaction
• Understand the power of tracking meaningful metrics, from candidate journey workflows to role-specific time-to-fill data
• Witness how stepping back from day-to-day operations allowed Darren and Tanya to work strategically while reclaiming precious family time

Listen to this conversation that goes beyond typical business advice and shares the honest journey of a recruitment company that didn't follow the traditional agency path. Darren's candid discussion about their challenges and the specific changes they implemented provides a practical blueprint for recruitment business owners feeling stuck. Whether you're working in a niche market or running a family business, this episode offers genuine strategies to help you break through your own plateaus and create both professional success and personal freedom.

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Ready to Scale Your Recruitment Business to 7 Figures (and beyond)?

Take the first step toward predictable growth with our FREE RESOURCES designed to support recruitment and executive search business owners in building profitable, scalable businesses.

Watch Our Free Training: Discover a proven system that can help your team achieve 5, 10, or even 20 extra placements per month, consistently and reliably. Learn how to Attract, Convert, and Deliver high-quality placements over the next 30 days – watch here https://learn.centredexcellence.co.uk/vsl-youtube61658857

Join Our Recruitment Business Accelerator Community: Connect with like-minded Recruitment and Executive Search Business Owners in our exclusive Facebook group. Elevate your skills, gain insights, and learn what it takes to build a 7+ figure recruitment business. Join Here - https://www.facebook.com/groups/526435818123500

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Want to See How This Could Work for You?

Let’s chat! Apply for a free consultation to see if and how our strategies can work for your recruitment or executive search business. Provide us with some details about your business, and let’s explore how you can achieve sustainable growth. Apply here - https://profitaccelerator.centredexcellence.co.uk/apply?utm_source=podcast