Are you a recruitment business owner struggling to break through a performance plateau? In this episode of The Recruitment CEO’s Insider Guide podcast, Katy Green interviews Darren Shore from Talent Sure Recruitment about transforming his family-run business from burnout to breakthrough. Darren and his wife Tanya faced the all-too-familiar challenges of firefighting daily demands, taking on unsuitable roles, and feeling unable to see the wood for the trees. Their journey from near despair to achieving 20% quarter-on-quarter growth offers valuable lessons for any recruitment business owner looking to scale.

“So we went right back to the beginning and said, 'Okay, what kind of people did I need as a contact center manager to fill roles, and what were those roles?’ And that essentially became our green roles.” - Darren Shore

In this episode, you will:

• Learn how implementing a traffic light system for jobs helped Talent Sure focus on their specialty area and dramatically improve their fill rates
• Uncover the mindset shift that turned traditionally written-off December from a loss-making month into a near break-even period
• Explore how personality profiling helped position team members in their flow state, boosting both productivity and job satisfaction
• Understand the power of tracking meaningful metrics, from candidate journey workflows to role-specific time-to-fill data
• Witness how stepping back from day-to-day operations allowed Darren and Tanya to work strategically while reclaiming precious family time

Listen to this conversation that goes beyond typical business advice and shares the honest journey of a recruitment company that didn't follow the traditional agency path. Darren's candid discussion about their challenges and the specific changes they implemented provides a practical blueprint for recruitment business owners feeling stuck. Whether you're working in a niche market or running a family business, this episode offers genuine strategies to help you break through your own plateaus and create both professional success and personal freedom.

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