Streamlined Solopreneur: Business Systems That Free Up Family Time

Why You’re Losing Money with a Bad Customer Experience with Marcus Merrell


Listen Later

“All of the worlds is experienced through code.” This is a statement Marcus Merrell makes on today’s podcast...and it’s absolutely true. See, even if you sell the most niche handmade thing, you probably sell it online, which means someone’s code is powering your business. And your buyers are experiencing your business through code. So the worst thing for your business is bad code because that makes for a bad experience. And I know what you’re thinking: “What if I don’t write code?” Well, if you’re listening to this show, you probably create user experiences. And today, Marcus tells us how we can do it better; we should all listen. Our businesses depend on it.

Top Takeaways:

  • Even if you sell physical products it needs to interface with some code. The exciting thing about the no-code movement is that you as a creator or business owner can focus less on testing that code, and more on business-related activities...as well as honing the experience.
  • Products are good and improving, but not as fast as people’s expectations. People say they won’t wait at all if something is broken. They will leave and find an alternative.
  • You don’t need to deeply test everything, but you do need to make sure the experience for the vast majority of your users is rock solid. Are people mostly signing up for your membership? Make sure that it is a perfect experience.

Show Notes:

  • Marcus Merrell
  • Marcus on Linkedin
  • Marcus on Twitter
  • Sauce Labs on Linkedin
  • Sauce Labs on Twitter
  • Sauce Labs Whitepaper
  • Making Your Website Accessible with Amber Hinds
  • A Book Apart
  • Join the Creator Crew

Sponsored by: Nexcess | LearnDash

★ Support this podcast ★
...more
View all episodesView all episodes
Download on the App Store

Streamlined Solopreneur: Business Systems That Free Up Family TimeBy Joe Casabona — Business Systems Architect

  • 4.1
  • 4.1
  • 4.1
  • 4.1
  • 4.1

4.1

102 ratings


More shows like Streamlined Solopreneur: Business Systems That Free Up Family Time

View all
HBR IdeaCast by Harvard Business Review

HBR IdeaCast

1,828 Listeners

TED Talks Daily by TED

TED Talks Daily

11,134 Listeners

TED Business by TED

TED Business

1,116 Listeners

潘吉Jenny告诉你|学英语聊美国|开言英语 · Podcast by OpenLanguage 英语

潘吉Jenny告诉你|学英语聊美国|开言英语 · Podcast

430 Listeners

All Ears English Podcast by Lindsay McMahon and Michelle Kaplan

All Ears English Podcast

2,247 Listeners

Round Table China by China Plus

Round Table China

149 Listeners

Special English by China Plus

Special English

16 Listeners

疯投圈 by 黄海、Rio

疯投圈

109 Listeners

贝望录 by Withinlink

贝望录

43 Listeners

What's Next|科技早知道 by 声动活泼

What's Next|科技早知道

176 Listeners

Think Fast Talk Smart: Communication Techniques by Matt Abrahams, Think Fast Talk Smart

Think Fast Talk Smart: Communication Techniques

795 Listeners

硅谷101 by 硅谷101

硅谷101

184 Listeners

 by TED

1,372 Listeners

商业就是这样 by 商业就是这样

商业就是这样

272 Listeners

小Lin说 by 小Lin说

小Lin说

51 Listeners