Within the Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 211 features Patrick Botz, Director of Engagement with NICE Public Safety, and co-author of The High Performing PSAP.

NICE – Facebook | Twitter | Web

NICE Recognizes 2018 PSAPs' Finest Award Winners

35 APCO Public Safety Quality Assurance Webinar Questions Answered

Ottawa County dispatchers involved in life-saving attempt at pool

Supported by: INdigital

Episode topics –

• What is NICE

• The importance of QA

• Telecommunicator of the Year

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 210 features Doug and Jill of Showalter and Company. This episode was recorded at the Venetian in Las Vegas, Nevada during the 2018 National APCO conference.

Please support the podcast by supporting our sponsor.

Showalter & Company – Facebook | Instagram | Twitter |

Supported by: INdigital

Episode topics –

• Jill's 9-1-1 story
  • Make or break call
• Doug's story
  • Dispatching in the LA area
• Showalter & Company
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 209 features Brian, dispatch supervisor, tactical dispatcher out of Southern California and instructor for Kim Turner, LLC. This episode was recorded in the Sands Expo of the Venetian in Las Vegas, Nevada during the 2018 National APCO conference.

Please support the podcast by supporting our sponsor.

Kim Turner, LLC – Facebook | Instagram | Twitter |

Supported by: INdigital

Episode topics –

• Brian's 9-1-1 story
• Tactical Dispatching
  • What it is
  • What does it take to do it
  • How does a center build a team
• Teaching for Kim Turner, LLC.

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 208 is a live audience episode and was recorded at the 2018 National APCO conference. This is going to be the second part of Imagine Listening called, Open Mic. In this episode we share some hilarious moments where dispatchers have keyed up on accident and had blunders over the radio as well as calls that can only make you laugh and wonder if this is real life. Thank you to everyone who attended and shared. A big thanks also goes out to APCO for choosing my session for this great conference.

Please support the podcast by supporting our sponsor.

Kim Turner, LLC – Facebook | Instagram | Twitter |

Supported by: INdigital

Episode topics –

• Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 207 is a live audience episode and was recorded at the 2018 National APCO conference. Today is #IAM911 Day and the stories in the episode represent the #IAM911 Movement. Thank you to everyone who attended and shared. A big thanks also goes out to APCO for choosing my session for your great conference.

Please support the podcast by supporting our sponsor.

Kim Turner, LLC – Facebook | Instagram | Twitter |

Supported by: INdigital

Episode topics –

• #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 206 is a quick recap episode of the 2018 National APCO conference. It was an amazing time and I look forward to going back.

Please support the podcast by supporting our sponsors.

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

• 2018 National APCO Recap
• ATTN: Video
• Upcoming conference presentations
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 205 is a look back at the last few months of my dispatch career and the calls I took. I recently celebrated my 5 year anniversary of my last day. It's an episode you don't want to miss along with a few announcements.

Episode topics -

• Back from vacation
• A look back at the last few months of my dispatch career
  • Suicide call - The soon to be ex
  • Suicide call - I tried to call you the day you ran your car into a tree
  • Medical - Spanish translation
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 204 features Reinhard, VP of Product and Public Safety with RapidSOS, transformative technology to save lives. It's an episode you don't want to miss.

Please support the podcast by supporting our sponsors.

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

RapidSOS – Facebook | Twitter | Web | YouTube

Episode topics –

• Reinhard's public safety story
• From being in the field to Industry Partner
• The vision of RapidSOS
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 203 features Christine, dispatch supervisor with Waukesha County Communications, Wisconsin, her daughter Chloe and Ryan Dedmon of Kim Turner, LLC. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference and highlights a session that Chloe gave called, "Growing up 9-1-1." It's an episode you do not want to miss.

Please support the podcast by supporting our sponsors.

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

RapidSOS – Facebook | Twitter | Web | YouTube

Episode topics –

• Growing up 9-1-1
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 202 features Morgan, dispatcher and public relations officer with Gasconade Central out of Missouri and is a Gold Line Scholarship winner. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference.

Please support the podcast by supporting our sponsors.

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

RapidSOS – Facebook | Twitter | Web | YouTube

Episode topics –

• Morgan's 9-1-1 story
• How Morgan started
• Early calls and calls that have stuck with her
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].