Mark Hayward, current CEO of NAEA Propertymark has been in property since 1993. He’s been an estate agent, managing director, served on boards of professional and industry bodies alike and is used to lobbying Goverment bodies to have agents voices heard. Mark talks us through RoPA (The Regulation of Property Agents) and what agents can expect to come from licencing and regulation, why it's a positive thing for our industry and how you can get a head start on your competition. Mark also shares his thoughts on what world class agency means to him and it is as an insightful answer as we've ever had.