Following on from the episode a couple of weeks ago around creating urgency today Sam and Mark discuss how you can take your clients on a journey with you and demonstrate how you will create urgency and demand for their home. Todays episode includes a number of ways to answer the question why are you different, simply by demonstrating rather than having a pre planned script, if you can 'show your workings' you can clearly explain to your clients why the investment in your services is worthwhile.

Today Sam and Mark discuss two very different examples of customer experience, what as agents we can learn from them and how they leave the customer feeling. It is important to make a difference to people in their moment, not 12 months later as Sam will explain.

Todays episode details how you can use urgency to stand out against your competitors and as the A-Z of the characteristics of a World Class Agent continues; one of the most important characteristics for not just agency, but life is discussed by Sam & Mark.

Today Sam and Mark talk silver bullets, what is your reputation and continue discussing the A-Z of the characteristics of a world class estate agent.

A is for...... Today kicks of a series of conversations between Sam and Mark about the characteristics that are a common theme in our guests over the last 3.5 years, is there 26 of more characteristics that agents can judge themselves on as they strive to go from good to world class?

Sam and Mark discuss none negotiables in estate agency and how you can turn a negative news story into a tool for building and enhancing relationships with your clients.

Today’s guest was determined to wrestle back his crown for the most appearances on this very show and you wouldn’t believe it, but this conversation happens to line up serendipitously with the launch of his new business. If you’ve been around since episode 9 way back in 2019, this’ll be the sixth time you’ve heard his dulcet, middle England tones, and if you’re a listener of our show, you’re probably listening to his too.

Contact Simon on: [email protected]