<p>It seems like we're bombarded with customer surveys these days. Where are these surveys coming from -- and do they work?</p>

It seems like we're bombarded with customer surveys these days. Where are these surveys coming from -- and do they work?

<p>It seems like we're bombarded with customer surveys these days.&nbsp;Where are these surveys coming from&nbsp;--&nbsp;and do they work?</p>

'Would you recommend this show to a friend?'

Hosted by Meghna Chakrabarti, On Point is a unique, curiosity-driven combination of original reporting, newsmaker interviews, first-person stories, and in-depth analysis, making the world more intelligible and humane. When the world is more complicated than ever, we aim to make sense of it together. On Point is produced by WBUR.

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