#31 Running a home care agency can feel like running a marathon—at a 7-minute mile pace, on a treadmill, underwater. Most owners are stuck because they fall into one of two traps: the “set it and forget it” manager who assumes vision is enough, or the “I’ll just do it myself” manager who can’t let go of control. Emily Isbell, CEO of 24/7 Solutions breaks down why both fail and what it takes to build a management culture that actually sustains growth. She explains how to apply the TTOE framework—Teach, Train, Observe, Evaluate—and implement real training, grounded processes, and meaningful KPIs. If you’re half leading and half managing, this conversation is especially for you. 

• Emily Isbell on LinkedIn
• 24/7 Solutions (www.247solutions.co) - Learn more and inquire about their services
• 24/7 Solutions Summit (www.247solutions.co/247-solution-summit) - Hands-on intensive to learn and apply proven solutions for your business / Feb 5-6 in Nashville, TN
• 24/7 Solution Book on Amazon (available everywhere)
• 24/7 Solution Audible on Audible (available everywhere)

This episode is brought to you by 24/7 Solutions (www.247solutions.co)
What do they do:

• Consulting—1:1 tailored consulting from an expert team who's been in your shoes
• Training—monthly training for your team on leadership, ownership and operations
• Powerhouse Peers—accountability for staff with weekly KPI check-ins, expert coaching, peer collaboration, and a monthly audit