Reena and I discuss:

Having received such positive feedback after our episode two weeks ago in which I unpacked an important District Court decision, in this week’s episode I’m highlighting further strata law cases of interest, PLUS giving the members of our online community access to a special research resource.

This week, I’m sharing a REPLAY of one of our top 5 most popular podcast episodes: Successful Strata Records Inspections.

A source of frustration for many owners, records inspections is one of the subjects I am most frequently asked about. In this episode, I share my 4 steps to a successful strata records inspection, including what to do when particular records are withheld for ‘privacy’ or ‘legal’ reasons.

A NSW strata manager has been ordered to pay $35,000 in damages to a committee member defamed by three emails the strata manager sent ahead of an AGM. In this episode, I lead you through the key findings in the case, including why the form of an email might matter just as much as its content, and why ignoring the “troublesome” is always a risky move.

Wal Dobrow has worn many hats over his years spent serving our strata space. In this week’s episode, he joins me to cover just one topic in particular: psychosocial hazards in the strata workplace. What are they and how are successful leaders managing them? Wal shares his “yellow and red card” system, explains why a strata manager’s inbox should NOT be open to every owner, and introduces me to a new word and acronym I think you’ll enjoy too.

David Glover has been at the helm of his self-managed strata building for many years. In this conversation, David shares how the decision to self-manage came about (the ‘strata manager from hell’ played a role) and how his community remunerates him for his services. He generously shares his top tips for those thinking of self-management, including the specific software his building uses, and so much more. This episode is a must-listen for any community thinking of moving away from the professional strata management model, AND any strata manager wanting to understand why some owners are voting with their feet.

Reena deals with an unhappy owner who feels unfairly accused. I question why agents are letting their agency agreements expire and explain the precarious legal position in which this places them. Together, Reena and I announce a very special in-person event happening in February 2024.

It’s often the role of our strata managers to communicate complex information to the inexperienced. Strata owners can become frustrated by a lack of clear communication or explanation from their strata manager about an important issue. Cat Matson, the CEO of Impactful Presenters, joins me this week to explain where our managers might be going wrong, and how we ALL might communicate more effectively, especially in high-conflict situations.

Daniel Caruana of Danrae Group joins me to explain how the Design and Building Practitioners Act (NSW) is increasing costs and wait times for owners needing waterproofing work. We question whether legislation intended to apply to new buildings should be used to regulate remediation work in ageing buildings, and Daniel explains the role he believes owners can play in contributing to the proper maintenance of their waterproof membranes – with implications for their building insurance premiums.

Reena and I discuss:

– the essential documents missing from OC books and records,

and more.