Recorded before last week's ABC news story broke, in this interview Tyrone Shandiman of the Australian Consumers Insurance Lobby explains:
- how a lack of informed consent around insurance broker appointments may be harming strata owners,
- the commercial advantage that strata managers accepting commissions have over those who don't,
- how unfair industry "standard" contracts are feeding the problem,
- why we need more voices willing to speak up and share their stories,
and more.
If you've experienced a practice that doesn't pass the pub test, you're invited to fill in ACIL's survey here.