In episode 016 of Operation Med Spa, Rebekah and Janelle dive into one of the most overlooked leadership tools: one-on-ones. Far beyond routine check-ins, these conversations are powerful opportunities to build trust, uncover team motivations, and create alignment across your practice. They discuss why many one-on-ones feel like a waste of time, and how to structure them so they actually drive performance and engagement. You’ll hear practical insights on how to tailor communication to different personality types, avoid common mistakes, and follow up in ways that foster accountability. Whether you're managing providers, front desk teams, or operations, this episode helps you transform one-on-ones into one of your highest-leverage leadership habits.

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