By Alpha Aesthetics Partners
The podcast currently has 5 episodes available.
In Episode 004 of "Operation Med Spa," hosts Rebekah Brannon and Janelle Cordtz tackle a challenging yet unavoidable aspect of running a med spa: how to effectively handle upset or angry patients. Whether it's a minor scheduling inconvenience or a deeper dissatisfaction with treatment results, Bek and Janelle provide actionable strategies to turn these difficult situations into opportunities for growth.Listeners will learn how to de-escalate conflicts by listening, setting realistic expectations, and addressing patient concerns head-on. They also dive into the importance of coaching your providers to set clear expectations and the best ways to support your team when dealing with challenging situations. Finally, Bek and Janelle discuss when it's time to "break up" with a patient, how to handle that conversation professionally, and what steps to take to maintain a positive team environment.
LEARN MORE AND JOIN THE ALPHA COMMUNITY:
https://www.partnerwithalpha.com/
FOLLOW OPERATION MED SPA:
https://www.instagram.com/operationmedspa/
FOLLOW ALPHA AESTHETICS PARTNERS:
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In episode 003 of "Operation Med Spa," hosts Rebekah Brannon and Janelle Cordtz focus on how med spa owners and operators can boost their revenue by utilizing retail sales and enhancing patient results through effective skincare product recommendations. Bek and Janelle emphasize that skincare should be seen as a fundamental piece of the med spa business, not just an afterthought. Listeners will learn how skincare products help protect and enhance the results of in-office treatments, while also driving patient retention and satisfaction. Bek and Janelle also discuss the importance of training not only providers but also front desk staff to confidently recommend and close retail sales. From educating clients about product benefits to overcoming price objections, this episode dives into actionable strategies to increase retail sales by as much as 10% of overall revenue. Key takeaways include how to integrate retail sales into everyday operations, engage staff in group product training, and ensure a seamless process for closing sales at the front desk.
LEARN MORE AND JOIN THE ALPHA COMMUNITY:
https://www.partnerwithalpha.com/
FOLLOW OPERATION MED SPA:
https://www.instagram.com/operationmedspa/
FOLLOW ALPHA AESTHETICS PARTNERS:
https://www.instagram.com/partnerwithalpha/
https://www.linkedin.com/company/alpha-aesthetics-partners/
In today’s episode of "Operation Med Spa," hosts Rebekah Brannon and Janelle Cordtz dive into one of the most critical, yet often overlooked, aspects of running a successful med spa: mastering call strategy at the front desk. With a wealth of experience managing practices nationwide, Bek and Janelle emphasize the importance of training front desk staff to handle incoming calls effectively, manage multiple clients at once, and ensure every interaction leads to a booking. They share actionable insights on managing phone traffic, balancing in-person interactions, and avoiding costly mistakes like not answering calls or failing to ask for the booking. This episode provides med spa owners, operators, and front desk teams with practical solutions to improve client experience and increase conversion rates. If you’re ready to maximize the potential of your front desk team and drive more bookings, this episode is for you!
LEARN MORE AND JOIN THE ALPHA COMMUNITY:
https://www.partnerwithalpha.com/
FOLLOW ALPHA AESTHETICS PARTNERS:
https://www.instagram.com/partnerwithalpha/
https://www.linkedin.com/company/alpha-aesthetics-partners/
In the debut episode of "Operation Med Spa," hosts Rebekah Brannon and Janelle Cordtz, dive into the crucial but often overlooked strategy of rebooking. Drawing on their nearly 30 years of combined experience, they discuss how rebooking can significantly impact a practice's growth, client retention, and team morale. They share key insights, including the importance of providers taking the lead in rebooking conversations, the role of the front desk in sealing the deal, and the common mistakes to avoid. With practical tips and real-world examples, this episode is a must-listen for anyone looking to boost rebooking rates and turn first-time clients into loyal "lifers."
LEARN MORE AND JOIN THE ALPHA COMMUNITY:
https://www.partnerwithalpha.com/
FOLLOW ALPHA AESTHETICS PARTNERS:
https://www.instagram.com/partnerwithalpha/
https://www.linkedin.com/company/alpha-aesthetics-partners/
The podcast currently has 5 episodes available.