Once you’ve been in business for long enough, there are a few inevitables, and one of those is bad reviews. Logan is going to tell you all about how to deal with those when you get them. Learn how to respond correctly because while it may not be your fault, it is your problem. Show the rest of the world how you conduct yourself in a professional setting!

 

In this episode, we talk about…

• Who your response is really for
• Addressing the situation that the review is covering
• Sincerely apologizing so the customer knows you acknowledge them
• Doing your best to make the situation right
• Why you don’t always have to get a 5-star review

 

Links to resources:

Full Sail Marketing Giveaway

Full Sail Marketing Facebook

Sign up for The Blueprint and learn the fundamentals of successful marketing, go to contractorgrowthnetwork.com 

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