It happens to everyone.  Let’s say one morning you’re going through your normal routine and BAM - out of nowhere you receive a negative review. It’s crushing. It feels unfair. Unjust. A personal attack on you.   It’s going to happen at some point. In this episode, I want to walk you through how to take care of it and what to do when you get a bad review.   <ol> <li style="font-weight: 400;" aria-level="1">Answer Every Review - Now is not the time to panic. It may feel truly threatening to your reputation, but now is the time to put your CEO hat on and respond respectfully. </li> <li style="font-weight: 400;" aria-level="1">Take the High Road - Kill them with kindness. Offer to resolve the problem and take your time in responding so you can be responsive, not reactive.</li> <li style="font-weight: 400;" aria-level="1">Look at the Big Picture - What can you learn from this?</li> <li style="font-weight: 400;" aria-level="1">Be Proactive - Ask your loyal customers for reviews on a regular basis.</li> </ol>   One bad review is not going to ruin your business. Just make sure you are prepared when they happen.  Full show notes at <a href= "https://wendybatten.com/105/">https://wendybatten.com/105/</a>

It happens to everyone. Let’s say one morning you’re going through your normal routine and BAM - out of nowhere you receive a negative review. It’s crushing. It feels unfair. Unjust. A personal attack on you. It’s going to happen at some point. In this episode, I want to walk you through how to take care of it and what to do when you get a bad review. Answer Every Review - Now is not the time to panic. It may feel truly threatening to your reputation, but now is the time to put your CEO hat on and respond respectfully. Take the High Road - Kill them with kindness. Offer to resolve the problem and take your time in responding so you can be responsive, not reactive. Look at the Big Picture - What can you learn from this? Be Proactive - Ask your loyal customers for reviews on a regular basis. One bad review is not going to ruin your business. Just make sure you are prepared when they happen. Full show notes at https://wendybatten.com/105/

It happens to everyone.&nbsp; Let’s say one morning you’re going through your normal routine and BAM - out of nowhere you receive a negative review. It’s crushing. It feels unfair. Unjust. A personal attack on you. &nbsp; It’s going to happen at some point. In this episode, I want to walk you through how to take care of it and what to do when you get a bad review. &nbsp; <ol> <li>Answer Every Review - Now is not the time to panic. It may feel truly threatening to your reputation, but now is the time to put your CEO hat on and respond respectfully.&nbsp;</li> <li>Take the High Road - Kill them with kindness. Offer to resolve the problem and take your time in responding so you can be responsive, not reactive.</li> <li>Look at the Big Picture - What can you learn from this?</li> <li>Be Proactive - Ask your loyal customers for reviews on a regular basis.</li> </ol> &nbsp; One bad review is not going to ruin your business. Just make sure you are prepared when they happen.&nbsp; Full show notes at <a href="https://wendybatten.com/105/" rel="noopener noreferrer">https://wendybatten.com/105/</a> &nbsp; &nbsp; &nbsp; &nbsp;

105. Listener’s Question: How to Handle Bad Reviews

How do I attract more customers to my store? How do I get more sales? How do I book out my shop's events and workshops? How do I do retail marketing and social media for my store? 
 
These are the questions that creative retail business owners ask Wendy Batten, creative retail coach and mentor. Wendy works with creative shop owners all over the world and with industry leaders. Her speciality is working with creative retailers to get control over their brick and mortars to avoid burnout and overwhelm while achieving more success and profits. 
 
In Creative Shop Talk, Wendy digs into the problems and solutions that "accidental shopkeepers" and hobbyists turned retail business owners face. Wendy dives deep in mindset and best practices for retailers with masterclass trainings, business strategies, expert guests and industry insiders, and more. Each episode is designed to help busy and passionate creative shop owners take action, work through their overwhelm and get focused on strategic business areas.
 
Thinking about opening your own creative retail shop? Ready to stop playing shopkeeper and "winging" the business stuff? Looking for more foot traffic? Want to turn your brick and mortar into a viable business? Want predictable profits? Want to take the next step to run your store and not let it run you? Turn to Wendy Batten to take the proven steps to achieving your dream store, living your creative life and helping your amazing customers.

Business

Entrepreneurship

Management

How do I attract more customers to my store? How do I get more sales? How do I book out my shop's events and workshops? How do I do retail marketing and social media for my store? These are the questions that creative retail business owners ask Wendy Batten, creative retail coach and mentor. Wendy works with creative shop owners all over the world and with industry leaders. Her speciality is working with creative retailers to get control over their brick and mortars to avoid burnout and overwhelm while achieving more success and profits. In Creative Shop Talk, Wendy digs into the problems and solutions that "accidental shopkeepers" and hobbyists turned retail business owners face. Wendy dives deep in mindset and best practices for retailers with masterclass trainings, business strategies, expert guests and industry insiders, and more. Each episode is designed to help busy and passionate creative shop owners take action, work through their overwhelm and get focused on strategic business areas. Thinking about opening your own creative retail shop? Ready to stop playing shopkeeper and "winging" the business stuff? Looking for more foot traffic? Want to turn your brick and mortar into a viable business? Want predictable profits? Want to take the next step to run your store and not let it run you? Turn to Wendy Batten to take the proven steps to achieving your dream store, living your creative life and helping your amazing customers.

Share 105. Listener’s Question: How to Handle Bad Reviews

Sign up to save your podcasts

105. Listener’s Question: How to Handle Bad Reviews

105. Listener’s Question: How to Handle Bad Reviews

More shows like Creative Shop Talk with Wendy Batten

TED Radio Hour

The Moth

Craft Industry Alliance

The GaryVee Audio Experience

Bringing Business to Retail

How I Built This with Guy Raz

Boutique Chat

Dateline NBC

Savvy Shopkeeper Retail Podcast

Good Content with Shannon McKinstrie

Rooted in Retail

Richer Retailer - Scaling Retail Stores Past 7 Figures