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#113 - Faster Incident Response feat. Tim Armandpour // CTO @ PagerDuty
Planning AND Practice: The Secret to Incident Response
Plan and PRACTICE for better incident response with insights from Tim Armandpour, CTO of PagerDuty. Learn the secrets to resilience from the team that mitigated the impact of a major outage—handling a 250% traffic surge while delivering on their SLA.
Listen to find out:
Listen here
TimeStamps:
(00:00:00) Introduction to Alphalist Podcast
(00:01:00) Meet Tim Armanpour
(00:01:56) Tim's Early Career
(00:06:22) Handling Major Incidents at PagerDuty
(00:09:21) The Importance of Preparedness
(00:13:54) Practicing Failure Scenarios
(00:18:16) Resilient Infrastructure and Architectural Patterns
(00:22:44) Standardization and Data Management
(00:25:48) Exploring Infrastructure Resilience
(00:26:20) Achieving High Availability with Lower SLA Cloud Platforms
(00:29:38) Defining Meaningful SLIs
(00:32:15) Assessing Incident Readiness
(00:35:15) The Importance of Ownership
(00:41:30) Continuous Improvement
(00:43:53) Lessons from a Yogurt Business
(00:48:18) Final Thoughts and Takeaways
View all episodes
By Tobias Schlottke - alphalist CTO Podcast
5
66 ratings
Planning AND Practice: The Secret to Incident Response
Plan and PRACTICE for better incident response with insights from Tim Armandpour, CTO of PagerDuty. Learn the secrets to resilience from the team that mitigated the impact of a major outage—handling a 250% traffic surge while delivering on their SLA.
Listen to find out:
Listen here
TimeStamps:
(00:00:00) Introduction to Alphalist Podcast
(00:01:00) Meet Tim Armanpour
(00:01:56) Tim's Early Career
(00:06:22) Handling Major Incidents at PagerDuty
(00:09:21) The Importance of Preparedness
(00:13:54) Practicing Failure Scenarios
(00:18:16) Resilient Infrastructure and Architectural Patterns
(00:22:44) Standardization and Data Management
(00:25:48) Exploring Infrastructure Resilience
(00:26:20) Achieving High Availability with Lower SLA Cloud Platforms
(00:29:38) Defining Meaningful SLIs
(00:32:15) Assessing Incident Readiness
(00:35:15) The Importance of Ownership
(00:41:30) Continuous Improvement
(00:43:53) Lessons from a Yogurt Business
(00:48:18) Final Thoughts and Takeaways
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