Today we’re talking about one of my favorite topics — one that I honestly don’t cover on this podcast enough because I’m seriously obsessed with it. And that is… client experience! I got a heavy dose of teaching on client experience in my course for designers, Booked Out Designer, where there’s an entire module with 12 lessons (and 5 hours of content) on this topic. By improving your client experience you not only make your client happier, but you make yourself happier as the service-provider. You’re less likely to experience burnout and overwhelm, and you’re very likely to be able to charge a lot more for what you do! So today, I’m sharing the top 4 mistakes I see designers and other service providers making with their client experience. I’ll also be offering some solutions to these mistakes so you can have a happier YOU and happier clients! 

 

Sign up at http://elizabethmccravy.com/webinar and come hang with me on July 12th! 

Links Mentioned in This Episode:

- Join the waitlist for Booked Out Designer: http://elizabethmccravy.com/bod 

- Connect with Elizabeth on Instagram: https://www.instagram.com/elizabethmccravy/ 

- Looking for help with discovery calls? Download the free Designer's Guide To Mastering Discovery Calls here: https://elizabethmccravy.com/discovery-call-guide-for-designers  

Black Friday is coming — the BEST SALE ALL YEAR! If you've been eyeing Showit Templates, Podcast Success Blueprint, or Booked Out Designer, you don't want to miss this. Sign up to get notified about these deals at https://elizabethmccravy.com/BF. Sale starts on November 21, 2025. 

Thanks to our sponsor, Christian Healthcare Ministries! CHM is a faith-based, budget-friendly alternative to health insurance— at half the cost. And, you can join anytime! My family has trusted CHM for 5+ years through multiple pregnancies and health needs. With CHM, you’ll save money and know that 100% of eligible bills are shared when medical needs arise. Learn more at elizabethmccravy.com/CHM

Over my 9 years of business, I have learned some financial skills the hard way and a few years ago, I developed an an 8 step process I go through at the end of each month. This process helps me know how my business is doing financially, pay myself well and allocate money for things like taxes and expenses. And, it's yours for FREE at https://elizabethmccravy.com/profit