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127: How to Provide Great Customer Support
Customer support is essential to any successful business. It can be frustrating and it be eye-opening. On today’s episode we discuss how we handle customer support We also discuss what you can learn from a support team and when to move to a larger team.
The topics we discussed today are:
How a customer support team gets to know the customers
Why founders should be a part of support in the early stages
How support teams can help a sales team
How support teams can help marketing teams
Customer Support vs. Customer Success
Nothing is “new” the changing terminology of customer support
How to scale a customer support team
What to consider when building a global support team
Ways to encourage feedback
We invite you to join our Facebook group. It’s great to have such an incredible group of entrepreneurs out there making it happen every day. We’d love to hear from you; please feel free to join our Facebook group and share your experiences, challenges, and motivation with us and the rest of Startup Chat community.
We appreciate having your email address at The Startup Chat because we’ll be sharing some special podcast episodes and other things exclusively with the people on our email list. Click the link above and fill out the email address box to become part of the community today!
As always, you can hit us up on Twitter @Steli or @hnshah, #thestartupchat.
The post 127: How to Provide Great Customer Support appeared first on The Startup Chat with Steli & Hiten.
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By Steli Efti & Hiten Shah: Serial Entrepreneurs, Sales & Marketing Experts, Startup Investors & Advisors, CEOs running multi million dollar SaaS Startups
4.8
201201 ratings
Customer support is essential to any successful business. It can be frustrating and it be eye-opening. On today’s episode we discuss how we handle customer support We also discuss what you can learn from a support team and when to move to a larger team.
The topics we discussed today are:
How a customer support team gets to know the customers
Why founders should be a part of support in the early stages
How support teams can help a sales team
How support teams can help marketing teams
Customer Support vs. Customer Success
Nothing is “new” the changing terminology of customer support
How to scale a customer support team
What to consider when building a global support team
Ways to encourage feedback
We invite you to join our Facebook group. It’s great to have such an incredible group of entrepreneurs out there making it happen every day. We’d love to hear from you; please feel free to join our Facebook group and share your experiences, challenges, and motivation with us and the rest of Startup Chat community.
We appreciate having your email address at The Startup Chat because we’ll be sharing some special podcast episodes and other things exclusively with the people on our email list. Click the link above and fill out the email address box to become part of the community today!
As always, you can hit us up on Twitter @Steli or @hnshah, #thestartupchat.
The post 127: How to Provide Great Customer Support appeared first on The Startup Chat with Steli & Hiten.
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