When a tragedy or a disruptive life event happens to someone in your organization, how do you handle it? As a leader, how do you approach that individual? Is it better to say something, do something or nothing at all? Sometimes it’s hard to know how to dance around the boundaries of personal and professional and empathy is not something that we are typically trained for in our organizations. When we think of workplace culture, we tend to look at other things to improve on, not how to handle a coworker or employee who is grieving. Should we be devoting more time to training on this subject?

Liesel Mertes thinks so, and has heartfelt experiences to back it up. Her journey of profound loss and tragedy in her personal life set in motion a deep look into how empathy is handled in a work environment. In this eye-opening episode, Tiffany talks with Liesel about empathy training within our organizations. She believes that empathy is not a nice-to-have personality trait, but that it’s an essential workplace skill-set which unleashes a thriving culture and soaring productivity.

Liesel Mertes is a workplace empathy consultant, writer, speaker, and host of the Handle with Care podcast. She is the founder of Empathy at Work, which helps equip leaders, teams and managers to create cultures of care at work.

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For more about Liesel Mertes:

Website: lieselmertes.com

Listen to her podcast

Show theme by Brice Johnson