Our guest is Elizabeth Dixon, entrepreneur, speaker, author of The Power of Customer Experience, longtime part of the Chick-fil-A corporate team, and now running the Trilith Foundation for Chick-fil-A Chairman Dan Cathy. We discuss the power of customer experience, why no one rarely leaves Chick-fil-A, Trilith, why risk is healthy, navigating change, and more. Plus, check out the list of 7 New Podcasts to Know. Make sure to visit http://h3leadership.com to access the list and all the show notes. Thanks again to our partner for this episode: CONVOY OF HOPE - the trusted partner for delivering food and relief by responding to disasters in the US and all around the world. Donate at http://convoyofhope.org/donate. Right now, Convoy of Hope is still helping war victims in Ukraine, providing basic needs like food, hygiene supplies, medical supplies, blankets, bedding, clothing and more. Along with earthquake victims in Turkey and Syria. All through partnering with local Churches. To donate visit http://convoyofhope.org/donate.